APPENDIX A

TROUBLESHOOTING

Troubleshooting Chart

 

 

Troubleshooting Chart

 

 

Symptom

Action

 

 

 

Cannot connect

Be sure to have configured the agent with a valid IP

using Telnet, Web

 

address, subnet mask and default gateway.

browser, or SNMP

Be sure that your management station has access to

software

 

 

management VLAN (default is VLAN 1).

 

Check that you have a valid network connection to

 

 

the switch and that the port you are using has not

 

 

been disabled.

 

Check network cabling between the management

 

 

station and the switch.

 

If you cannot connect using Telnet, you may have

 

 

exceeded the maximum number of concurrent

 

 

Telnet sessions permitted. Try connecting again at a

 

 

later time.

 

 

 

A-1

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SMC Networks 10/100 manual Appendix a Troubleshooting, Troubleshooting Chart