TROUBLESHOOTING

 

 

Troubleshooting Chart

 

 

Symptom

Action

 

 

Cannot access

• Be sure to have set the terminal emulator program to

the on-board

 

VT100 compatible, 8 data bits, 1 stop bit, no parity

configuration

 

and 9600 bps.

program via a serial

Check that the null-modem serial cable conforms to

port connection

 

 

the pin-out connections provided in Appendix B.

 

 

 

Forgot or lost the

Reinstall the switch defaults. Make a direct

password

 

connection to the switch’s console port and power

 

 

cycle the switch. During the POST diagnostics, access

 

 

the firmware-download menu and select the

 

 

appropriate options. See “Restoring Switch Defaults”

 

 

on page B-4 for more details.

 

 

 

A-2

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SMC Networks 10/100 manual Troubleshooting