AirPlay & Network Setup
Problems | Possible Solutions | |
I am unable to connect the iW3 to my | 1. Verify that your | |
home |
| compatible with |
| 2. | Move the iW3 closer to your network access point; the |
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| are overlapping |
| 3. | Make sure that your wireless network is not on a conflicting channel with one of your |
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| neighbors. You can use software like iStumbler on Mac or Netstumbler on Windows |
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| to verify that adjacent networks, sorted by SNR, aren't on the same channel. |
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| Channels 1, 6, and 11 are the three |
| 4. | Use a WPA or WPA2 Personal key for security. We do not recommend the use of any |
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| WEP key for security and WPA/WPA2 enterprise is not compatible with AirPlay. |
| 5. | Keep away from potential sources of interference which may affect |
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| as microwave ovens. |
| 6. | Make sure that the SSID name of your home router consists of normal characters or |
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| digits, with no space or special characters like %/#/* inserted. |
| 7. | If you choose to rename the AirPlay device ‘iHome iW3 XXXXXX’ in the settings menu, |
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| do not use special characters or symbols. |
| 8. | Reset the iW3 Hardware and repeat network setup: |
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| - Using a paper clip, reset the iW3 speaker by pressing the Reset Button on the |
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| bottom of the speaker within the charging base recess. The iW3 will reboot and |
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| power ON again. |
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| - Repeat iW3 |
| 9. | If the problem remains, it is strongly recommended to use our free iHome Set app for |
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| your iPod Touch/iPhone/iPad to do the first time |
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| affect the |
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I’ve successfully connected the iW3 to | 1. The iW3 speaker must be on the same network as your AirPlay source. | |
my home network, but I cannot select | 2. Verify you have the latest version of iTunes and/or iOS. | |
the iW3 speaker from iTunes or from | 3. Disable the firewall software and security software, which may block ports that | |
my iOS device. |
| AirPlay uses to stream content. |
| 4. | Try restarting iTunes, your iOS device, and your router. |
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| Note: The original iPhone, iPhone 3G, and iPod touch (1st gen) do not support AirPlay. |
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No AirPlay icon in iTunes or on my | 1. Make sure that the device has already joined the AirPlay network. | |
iPad/iPhone/iPod touch | 2. Before you open iTunes, make sure that you have enabled Bonjour service in your | |
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| PC. Take Windows XP for example: to enable the service, you can click Start- |
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| >Bonjour Service, then click Start followed by OK on the |
| 3. | Within iTunes open “Preferences”, select the “Devices” tab, and activate the option |
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| that says “Allow iTunes control from remote speakers.” |
| 4. | Try restarting iTunes, your iOS device, and your router. |
| Note: The original iPhone, iPhone 3G, and iPod touch (1st gen) do not support AirPlay. | |
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Questions? Visit www.ihomeaudio.com/support/airplay/
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