b. The pump may have a bad bearing. Contact our customer service department.
6.SYMPTOM: THE WATER DOES NOT HEAT
a.The heater is attached to the pump in the spa jet unit. If the pump is operating, the water should heat. Cover the hydrotherapy spa with the spa cover. The spa cover must be tight.
Set the air control to low. The water will heat at a rate of 1.7¡F an hour. If you are using the spa indoors, and the room temperature is main- tained at 70¡F, it will take approximately 20 to 28 hours for the water to reach the set temper- ature.
b.If you are using the hydrotherapy spa outdoors, it may take longer for the water to heat. See the chart below for the approximate heating time.
Air Temperature | Heating Time |
70¡F + | 20 to 28 hours |
50¡FÐ70¡F | 1 to 2 days |
30¡FÐ50¡F | 2 to 3 days |
b. If the water still has not heated after three days, contact our customer service department.
7.SYMPTOM: THE WATER IS NOT BEING CLEANED BY THE FILTER
a.Check to see if the filter is in place. Clean the filter if it is dirty.
b.Check the chemical balance of the water. If the pH is incorrect, the sanitizing agents will not function properly.
8.SYMPTOM: THE WATER PULSATES OR THERE IS MINIMUM WATER FLOW
a.Adjust the water level. This usually occurs only when the water level is low. Add water until the filter and jets are covered.
b.This problem is caused by excess air in the pump circulation system. Check to see if the primer cap is fully tightened. Prime the pump again and fully tighten the primer cap (see PRIMING THE SPA JET UNIT on page 10).
9.SYMPTOM: THE SPA JET UNIT CAVITATES DURING USE
a.Adjust the water level. This usually occurs only when the water level is low. Add water until the filter and jets are covered.
b. This problem is caused by excess air in the pump circulation system. Check to see if the primer cap is fully tightened. Prime the pump again and fully tighten the primer cap (see PRIMING THE SPA JET UNIT on page 10).
10.SYMPTOM: THE SPA JET UNIT CONTINUES TO RUN AFTER IT HAS BEEN SHUT OFF
a.When you press the on/off button once, the spa jet unit will run at low speed, heating the water. Press the button again and the spa jet unit will run at high speed, filtering the water. Press the button a third time and the spa jet unit will shut off. The spa jet unit also features an automatic mode, which heats and filters the water when the spa is left unattended. When the spa jet unit is first plugged in, or if the buttons on the console have not been used for longer than twenty minutes, the automatic mode will begin filtering or heating the water, as needed. To keep the filter and heat cycles from running, the power cord must be unplugged. Special
Note: If the unit is to be kept outdoors in cold weather, you must allow the spa to maintain a safe temperature by running in automatic mode. Allowing the spa jet unit to freeze will damage the unit. If you do not want to use the spa during the winter, store it in a warm, dry location (see WINTER USE AND CARE on page 13).
11.SYMPTOM: THE WATER LEVEL DROPS
a.Some water loss due to evaporation is normal. If rapid water loss occurs, or if you notice wet- ness on the floor around the hydrotherapy spa, then the liner may have a leak. Locate the leak, and patch it using a pool patch kit that you can purchase at any pool and spa supply store.
b.A clamp or seal inside the spa jet may be loose. Check the floor around the spa jet unit for excess water, and watch the spa jet unit while it is operating to see if water drips from the spa jet unit housing. If you can identify the location of the leak inside the spa jet unit, tight- en the clamp or replace the damaged seal.
12.SYMPTOM: THE INFLATABLE SPA LINER LOSES AIR
a.Over time, some air loss is normal. If rapid air loss occurs, then the liner may have an air leak. Locate the leak, and patch it using a pool patch kit that you can purchase at any pool and spa supply store.
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