Initial Technology Recorder Product is shipped to, Condition Sony Gift Card Reward Return/Damaged

•Marketing Services contacts Federal Express (800-GOFEDEX or 800-463-3339) and initiates a call tag (3rd Party Pickup) to have the product picked up from the end user.

Product is shipped to:

Sony Electronics

2201 E. Carson Street

Carson, CA 90810

Attn: Stella Pappas

For any consumer product service questions, the end user must contact Consumer Service directly at 800-282-2848. At that time, the call will be logged by a consumer service representative and an event ID number will be generated for reference.

Condition: Sony Gift Card Reward Return/Damaged

For returns, MEC will seek Sony approval if a participant wishes to return an unwanted Gift Card Reward. If the item is returned, MEC will place the gift card back into inventory. For stolen/damaged cards, generally upon request of the participant or Sony, MEC will provide the card serial numbers in question. Sony will research the serial numbers with the appropriate gift card provider. Sony will provide MEC with a decision to resubmit the gift card or not.

Condition: Sony Apparel Return/Damaged

For returns, MEC will seek Sony approval if a participant wishes to return unwanted Sony Apparel. If the item is returned, MEC will place the item back into inventory.

XI. Reporting

•All Participants

oAll participants are able to view their account summary and available Rewarding Recording® Dollars within the My Account page on the website.

•Sony DSM/RM Enrollment Report – Admin Link

oAll Sony DSM and RM utilize an enrollment report, filtered to show their assigned DSF participants only. This report shows contact name, company name and address. When the DSM or RM clicks on the company name of the account they wish to view, they will see the Account Summary for that particular account

•MEC Internal Admin – Admin Link

oMEC internal team utilizes the admin link to complete the first round of approvals for check requests, located under the “Approve Check requests” link

•VIP – Admin Link

oSony VIPs have top-level access to the DSM/RM Enrollment Report and can view all information for each RM, DSM and individual DSF account

oSony VIPs also have access to the Claim Search Report whereby they can

indicate certain parameters (i.e. model) and generate a report that shows information within those parameters.

oSony VIPs are required to approve/reject any new Online enrollments with the

Pending Enrollment report

oSony VIPs are required to give final approval for checks submitted by participants on the Check Requests report

oUsername and password - RRVIP

XII. Sony Rewarding Recording® Website

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