Check Process
The check process is described in detail below:
•Submission
oParticipants click on “Submit a reward redemption” on the My Account page
of the website
oIf the participant chooses to redeem for a check, they click on click here to
redeem Rewarding Recording® Dollars for Sony Professional recorders, parts, service or training
oThe check claim process is similar to the claiming process whereby users are required to enter an invoice number, invoice date, vendor, model, unit quantity and price. Once the check is submitted, users are required to print off the claim confirmation form page, sign it and mail or fax to program headquarters with the invoice back up for approval.
•Rental Promotion Code Functionality
oNEW FOR 2003: When submitting a check request, users will be prompted to select an option of either rental or purchase on their claim.
•Internal Approval
oOnce the participant submits the check request, MEC compares the claim against the back up via an online approval process. MEC indicates whether or not the claim is accepted or rejected and types any necessary notes regarding the claim. MEC can accept/reject certain line items within a check request.
•VIP Approval
oAfter MEC places a status on the check claim, Sony VIP is required to review and either approve MECs decision or override the decision or change the amount of the check. Sony VIP needs to make MEC aware of any changes that have been made to the dollars requested.
•Issuance
oOnce the check submission has gone through the proper approval channels, MEC prints and issues the check, along with a request for funds to Sony (Sony would like to have a balance of $25,000 in the Rewarding Recording® account at all times for special emergencies, etc.). Checks are printed and issued on a weekly (during program end) or
Sony has requested that all checks be made out to the COMPANY NAME of the requester, but addressed to the specific requester at the company address.
•DSF member issuance
oDSF members have their checks mailed to their associated DSM, not to the actual location or member
X.Damaged Product
Condition: Damaged Sony Electronics (due to shipping). Consumer product is redeemed by an end user through either their Rewarding Recording or Storage Rewards account. The product is fulfilled Sony’s Inventory Management through the Customer Service Support System.
Occasionally, the product is received by the end user damaged.
•MEC receives a call from the end user that the product received is damaged.
•Marketing Services completes an ATR form and enters the ATR in STN to generate an ATR number. Both the form and STN packing slip is faxed to the end user and instructs the end user to affix the forms to the product directly. The box is then to be sealed for pick up. The end user must fill out a Federal Express mailing label with the appropriate
11
