User Guide

 

ICE D-20 Wireless Broadband Gateway

Table of Contents

Chapter 4 Troubleshooting

4.1 Troubleshooting

4.1.1 The Host in the LAN Cannot Access the Internet

I.Symptom

The host in the wired LAN connected with D-20 cannot access the Internet.

II. Causes

z

z

z

From the aspect of the host: the network configuration of the host and the network card of the host

From the aspect of D-20: the connection to the power and the configuration of D-20

From the aspect of network: the connection of Ethernet and the CDMA network

III. Troubleshooting

You can locate the problems as follow.

1)If the power indicator of D-20 is on, it means the power connection is normal; if it is off, check the power connection of D-20.

2)There are five green indicators of signal strength on the panel of D-20. If none of the signal strength indicator is on, make sure the CDMA network covers your location area.

3)If there is CDMA network coverage, check the network mode. For the primary users, the HYBRID network mode is recommended.

4)The”1”,”2”, “3” and “4” indicators of D-20 represent the Ethernet interfaces. If the indicator is off, check the physical connection of the corresponding Ethernet interface.

5)Make sure that PPP Username and PPP Password are correctly configured. For details, see 3.3.5 I. "Configuring the parameters of WAN ".

6)If DHCP service is disabled, and the host still adopts the automatic mode, the host cannot access the Internet. You can set the IP address of the host manually. For details, see Figure 4-1.

Huawei Technologies Proprietary

4-1

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Insignia ICE D-20 EC506 manual Troubleshooting, Host in the LAN Cannot Access the Internet

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