Integra DPC-7.7 instruction manual Troubleshooting

Troubleshooting—Continued

Symptom	Possible cause	Remedy
	No Digital Audio Output?
	The Digital/HDMI Audio Out setting is set to	Change the Digital/HDMI Audio Out setting to
	Off.	either All or PCM (page 47).
	Your TV or AV receiver doesn’t support Dolby	Change the Digital/HDMI Audio Out setting to
	Digital.	PCM (page 47).
No sound?
		The DPC-7.7 will not be able to play DTS format
	Your TV or AV receiver doesn’t support DTS.	audio or soundtracks. On your DVD-Video disc’s
		audio setup menu, select an audio format other
		than DTS.
	Your TV or AV receiver doesn’t support	Change the Linear PCM Out setting to Down Sam-
	96 kHz PCM.	ple On (page 47).
The picture distorts	The disc is dirty.	Remove the disc and clean it (page 9).
	You’re using the Fast Forward or Fast Reverse	A little picture distortion may occur when using
occasionally?
	function.	these functions. This is normal.
Picture instability or	The DPC-7.7 is connected to your TV via a	Connect the DPC-7.7 directly to your TV
	VCR or other video equipment and its copy
noise?		(page 18).
	protection system is affecting the picture.
	No discs loaded.	Load some discs (page 25).
	The selected disc cannot be played because	Load only compatible discs (page 7).
	it’s incompatible.
Can’t start playback?	The disc is upside down.	Load the disc the correct way up (page 25).
	The disc is not centered in the disc bay.	Place the disc in the center of the disc bay (page 25).
	The disc is dirty.	Remove the disc and clean it (page 9).
	The selected disc has parental lock and the	Turn off the Parental Lock function (page 49).
	Parental Lock function is on.
Can’t play MP3/WMA/	The disc is not ISO9660 Level 2 format or	Use only ISO9660 Level 2 format or Joliet discs
	Joliet.	(page 8).
JPEG discs?
	The disc has not been finalized.	Finalize the disc (page 8).
Can’t select MP3 files?	MP3 files without a “.mp3” or “.MP3” file-	Use the correct filename extension (page 8).
	name extension are not recognized.
	WMA files without a “.wma” or “.WMA” file-	Use the correct filename extension (page 8).
Can’t play WMA files?	name extension are not recognized.
	The WMA file’s copyright option is on.	Don’t use the copyright option (page 8).
	JPEG files without a “.jpg” or “.JPG” filename	Use the correct filename extension (page 8).
	extension are not recognized.
Can’t view JPEG files?
	The JPEG file is too big.	Use JPEG files that are less than 5 megabytes
		(page 8).
The message“BAD DISC”	The disc is dirty.	Remove the disc and clean it (page 9).
appears on the display?
Buttons on the DPC-7.7	Power supply voltage fluctuations and other	Turn off the DPC-7.7, wait five seconds, then turn
		it on again. If that doesn’t resolve the issue, discon-
and remote controller	anomalies, such as static electricity, can inter-
		nect the power cord from the wall outlet, wait five
don’t work?	fere with normal operation.
		seconds, reconnect it, then try again.
	There are no batteries in the remote controller.	Install new batteries (page 16).
	The batteries are flat.	Replace with new batteries (page 16).
	The batteries are installed incorrectly.	Check the batteries and correct as necessary
		(page 16).
	You’re not pointing the remote controller at	Point the remote controller at the DPC-7.7’s
Buttons on the DPC-7.7	the DPC-7.7’s remote sensor.	remote sensor (page 16).
		Use the remote controller closer to the DPC-7.7
work OK but those on
	You’re too far away from the DPC-7.7.	(page 16). The remote controller has a range of
the remote controller
		approximately 16 ft. (5 meters).
don’t?
	A strong light source is interfering with the	Make sure that the DPC-7.7 is not subjected to
		direct sunshine or inverter-type fluorescent lights.
	DPC-7.7’s remote sensor.
		Relocate if necessary.
	If the DPC-7.7 is installed in a cabinet with	Open the doors, or use a cabinet without colored
	colored glass doors, the remote controller may
		glass.
	not work reliably when the doors are closed.

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