Troubleshooting guide

REMOTE CONTROLLER

General Problems:

The display is blank

➞Tap the screen to make sure the Remote controller is turned on.

➞Adjust the contrast dial on the left side.

➞Make sure the batteries are properly installed.

➞Install new batteries.

Or recharge the battery pack using the recharging dock. (USA and Canadian models only).

The display is too light or too dark

➞Adjust the contrast dial on the left side.

The Remote controller shuts itself off

➞This is a feature of the Remote controller to save power. You can change the length the Remote controller stays on in the Settings (see page 64).

Devices do not respond to commands from the Remote controller

➞Make sure the Remote controller is in Use mode (see page 65).

➞Make sure the Remote controller’s sending eye is pointed towards the device you are operating.

➞Check if the Low Battery icon is blinking. If so, replace the batteries or recharge the battery pack (USA and Canadian models only).

➞Check if the button you are trying to use is programmed properly (see page 69).

The Remote controller beeps 4 times after inserting the batteries

➞Use ChadEdit to update the Remote controller’s software (ChadEdit > Tools > Update)

Programming Problems:

Buttons are not sending the correct commands

➞Check whether the button is programmed globally or per device (see page 71).

Macros do not work

➞Make sure the Remote controller’s sending eye is pointed towards the device the entire time the macro is being executed.

➞Insert delays to allow devices to start up properly (see page 75).

➞Check if you do not have included inactive buttons in your macro.

➞Check if you do not have reprogrammed buttons. Macros can not save commands, they just save buttons. If you reprogram a button, the macro executes the new command assigned to the button.

The TV goes blank or the input source changes

➞The Device menu item might be programmed to switch the input source. Operate the device without affecting the input source (see page 66).

The Remote controller will not edit, label or delete commands

➞If the label locked appears on the Remote controller icon, the device control panels have been locked to prevent unwanted changes. You cannot modify or delete commands for this device.

➞Make sure your devices are positioned as shown on page 70. Avoid programming the Remote controller under bright fluorescent light: it might affect the infrared signals.

➞Make sure the button you want to edit has a border. Borderless buttons cannot be programmed.

The Remote controller will not switch modes

➞When the batteries are low the Remote controller prevents you from switching to customizing modes so that no customization can get lost. Replace the batteries (see page 8).

The Remote controller is low on memory

➞The remote controller displays a message to clean up the memory. The Remote controller will do this by permanently removing devices and macro and timer groups you have deleted.

Warning:

Cleaning up memory will take 10 minutes or longer. Never remove batteries during the clean-up process. This might damage the configuration file resulting in loss of your customized commands.

The configuration file is corrupted

➞When this very unlikely event occurs, you have to revert to the original configuration. All your customized commands devices and macros will be lost and you will have to reprogram your remote controller.

Remote controller error messages

➞If one of the following error messages occurs, please contact your dealer or the Integra/Onkyo authorized service station:

➞Can not open configuration file

➞Configuration file error

➞No configuration file found

➞Invalid configuration file version

Recharging Problems:

The batteries will not recharge

➞Make sure you are using the rechargeable battery pack included with your recharging dock and not the AA batteries (see page 79).

The indicator light blinks

➞Check if the contacts on the recharging dock are clean and free of obstructions.

➞Make sure the remote controller lies properly on the dock.

➞Make sure the battery pack is installed properly in your remote controller (see page 79).

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Integra DTR-8.3 General Problems Display is blank, Display is too light or too dark, Remote controller shuts itself off
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DTR-8.3 specifications

The Integra DTR-8.3 is a sophisticated home theater receiver that exemplifies cutting-edge audio and video technologies, delivering an immersive experience for audiophiles and home cinema enthusiasts alike. As a flagship component in Integra's lineup, the DTR-8.3 combines high performance with versatile connectivity options, making it an ideal choice for modern entertainment systems.

One of the standout features of the DTR-8.3 is its robust power amplification, capable of delivering up to 100 watts per channel across nine channels. This level of power ensures dynamic sound reproduction across a wide range of audio formats, from the subtle nuances of a classical symphony to the thunderous effects of an action-packed movie. The receiver supports DTS:X and Dolby Atmos, providing object-based audio that envelops listeners in a three-dimensional soundstage. This technology enhances the overall cinematic experience, allowing sound to move freely around the listener, simulating a real-world environment.

In addition to its exemplary audio capabilities, the Integra DTR-8.3 is equipped with a full suite of video technologies. Supporting 4K Ultra HD resolution, HDR10, Dolby Vision, and BT.2020 color space, it is designed to handle the latest in high-definition video content. With full HDCP 2.2 support, users can connect their 4K Blu-ray players, gaming consoles, and streaming devices without worry. The receiver also features advanced video upscaling, transforming standard and high-definition video to near 4K quality for an enhanced viewing experience.

Connectivity is another area where the DTR-8.3 shines, with multiple HDMI inputs and outputs, including Zone 2 output for multi-room audio-video distribution. Users can easily integrate various sources, such as streaming devices, gaming consoles, and sound systems into their setup. Integrated Wi-Fi and Bluetooth capabilities enable seamless streaming of music from smartphones and tablets, while streaming services like Spotify, Pandora, and Amazon Music can be accessed directly.

The DTR-8.3 also embraces smart home integration, featuring compatibility with control systems such as Crestron, Control4, and others. This allows for easy automation and control of the receiver within a broader smart home ecosystem. For easy setup and configuration, the receiver comes with Audyssey MultEQ XT32 room correction technology. This feature analyzes the room acoustics and adjusts the sound output accordingly, ensuring optimal audio performance regardless of room conditions.

Overall, the Integra DTR-8.3 stands out as a premium home theater receiver, blending powerful audio performance, advanced video technologies, and intelligent connectivity options. It is designed for those who demand the best in their home entertainment experience, offering a truly immersive solution suitable for a wide range of applications. Whether you’re watching movies, listening to music, or gaming, the DTR-8.3 elevates sound and picture quality to new heights.
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