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Troubleshooting guide
REMOTE CONTROLLER
General Problems:
The display is blank
➞ Tap the screen to make sure the Remote controller is turned on.
➞ Adjust the contrast dial on the left side.
➞ Make sure the batteries are properly installed.
➞ Install new batteries.
Or recharge the battery pack using the recharging dock. (USA
and Canadian models only).
The display is too light or too dark
➞ Adjust the contrast dial on the left side.
The Remote controller shuts itself off
➞ This is a feature of the Remote controller to save power. You can
change the length the Remote controller stays on in the Settings
(see page 64).
Devices do not respond to commands from the Remote
controller
➞ Make sure the Remote controller is in Use mode (see page 65).
➞ Make sure the Remote controller’s sending eye is pointed
towards the device you are operating.
➞ Check if the Low Battery icon is blinking. If so, replace the
batteries or recharge the battery pack (USA and Canadian
models only).
➞ Check if the button you are trying to use is programmed properly
(see page 69).
The Remote controller beeps 4 times after inserting the
batteries
➞ Use ChadEdit to update the Remote controller’s software
(ChadEdit > Tools > Update)
Programming Problems:
Buttons are not sending the correct commands
➞ Check whether the button is programmed globally or per device
(see page 71).
Macros do not work
➞ Make sure the Remote controller’s sending eye is pointed
towards the device the entire time the macro is being executed.
➞ Insert delays to allow devices to start up properly (see page 75).
➞ Check if you do not have included inactive buttons in your
macro.
➞ Check if you do not have reprogrammed buttons. Macros can not
save commands, they just save buttons. If you reprogram a
button, the macro executes the new command assigned to the
button.
The TV goes blank or the input source changes
➞ The Device menu item might be programmed to switch the input
source. Operate the device without affecting the input source
(see page 66).
The Remote controller will not edit, label or delete
commands
➞ If the label locked appears on the Remote controller icon, the
device control panels have been locked to prevent unwanted
changes. You cannot modify or delete commands for this device.
➞ Make sure your devices are positioned as shown on page 70.
Avoid programming the Remote controller under bright
fluorescent light: it might affect the infrared signals.
➞ Make sure the button you want to edit has a border. Borderless
buttons cannot be programmed.
The Remote controller will not switch modes
➞ When the batteries are low the Remote controller prevents you
from switching to customizing modes so that no customization
can get lost. Replace the batteries (see page 8).
The Remote controller is low on memory
➞ The remote controller displays a message to clean up the
memory. The Remote controller will do this by permanently
removing devices and macro and timer groups you have deleted.
Warning:
Cleaning up memory will take 10 minutes or longer. Never remove
batteries during the clean-up process. This might damage the
configuration file resulting in loss of your customized commands.
The configuration file is corrupted
➞ When this very unlikely event occurs, you have to revert to the
original configuration. All your customized commands devices
and macros will be lost and you will have to reprogram your
remote controller.
Remote controller error messages
➞ If one of the following error messages occurs, please contact
your dealer or the Integra/Onkyo authorized service station:
➞ Can not open configuration file
➞ Configuration file error
➞ No configuration file found
➞ Invalid configuration file version
Recharging Problems:
The batteries will not recharge
➞ Make sure you are using the rechargeable battery pack included
with your recharging dock and not the AA batteries (see page
79).
The indicator light blinks
➞ Check if the contacts on the recharging dock are clean and free
of obstructions.
➞ Make sure the remote controller lies properly on the dock.
➞ Make sure the battery pack is installed properly in your remote
controller (see page 79).