Troubleshooting
Case1:
If “ No Update” is displayed on the front display of the AV receiver/controller, the firmware has already been updated. You do not need to do anything further.
Case2:
If an error occurs, “Error!!
Errors during update via network
Error Code | Description |
|
|
*10, *20 | Ethernet cable is not detected. |
| Connect the cable properly. See the |
| instruction manual for the network |
| connection. |
*11, *13, *21, | Internet connection error. |
*28 | Check the following items: |
| |
| ¥ Make sure IP address, subnet mask, |
| gateway address, and DNS server are |
| configured properly. |
| ¥ Make sure the router is turned on. |
| ¥ Make sure the AV receiver/controller |
| and the router are connected with |
| Ethernet cable. |
| ¥ Make sure the setup configuration of the |
| router is set properly. See the instruction |
| manual of the router. |
| ¥ If your network allows only one client |
| connection and there is any other device |
| already connected, the AV |
| receiver/controller cannot access the |
| network. Consult your Internet Service |
| Provider (ISP). |
| ¥ If your modem does not function as a |
| router, you will need a router. Depending |
| on your network, you may need to |
| configure the proxy server if needed. See |
| the document provided by your ISP. If |
| you still cannot access the Internet, DNS |
| or proxy server may be temporarily |
| down. Contact your ISP. |
Others | Retry the update procedure from the |
| beginning. If the error persists, please |
| contact Integra Support (indicated in |
| the last page) and provide the error |
| code. |
Case3:
If an error occurs during updating process, disconnect then reconnect the AC power cord and try again.
Case4:
If you do not have a wired connection to the network, please contact Integra Support.
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