Inter-Tel 8560, 8660 PLACING CONFERENCE CALLS

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GETTING STARTED

Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide

PLACING CONFERENCE CALLS

With the Conference feature, you can establish a conference call with up to three

intercom and/or outside parties (four, including you).

To place a conference call:

1. While on the first call, press or the CNF menu button to put the call on

hold.

2. Place another intercom or outside call.

3. Press or the CNF menu button to place the call on hold. (If necessary,

repeat this step to place one more call on hold.)

4. Press or the CONNECT TO CONFERENCE menu button to join all of

the calls together in the conference.

During the conference call, you can do the following:

• To place the conference on hold: Press the HOLD menu button. This places the

conference on hold without disconnecting the parties. To return to the conference,

press .

• To drop out of the conference: Press and hang up. This removes your

phone from the conference, but leaves the other parties connected.

• To add additional parties to the conference: Do the following:

a. Press the ADD PARTY menu button. This leaves the conference parties con-

nected.

b. Place a call to the party to be added to the conference.

c. EITHER, Press twice.

OR, Press once, and then press CONNECT TO CONFERENCE.

You and the new party are added to the conference.

• To end the conference and place all parties on individual hold: Press and

then press to place all of the parties on individual hold. You can then speak to

one party at a time by pressing or a flashing button.

• To mute your microphone: Press or the MUTE menu button. This turns

your microphone on or off during the conference. If mute is enabled, you can

hear the conferenced parties, but they cannot hear you.

• To transfer the conference to another extension or to voice mail: Press

or the TRANSFER CNF menu button and dial the desired extension number.

Then hang up when you are ready to complete the transfer.

CNF

CNF

CNF

CNF

CNF

CNF

CNF

CNF

MUTE

TRANSFER

Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions may have been reprogrammed so that the feature buttons do not match those described in this guide. LCD Menu Buttons Message Indicator Lamp DSS/BLF and Mini-DSS IP Phone Exceptions A BOUT VOICE M WHAT YOU SEE AND HEAR 9 S OFTWARE C , Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE ADJUSTING YOUR PHONES LCD CONTRAST 14 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 17 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls Page 19 Receiving Intercom Calls Page 21 Outside Calls Placing Outside Calls 22 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 24 PLACING CONFERENCE CALLS TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Calls REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number USING A HEADSET 32 USING THE SPEAKER AND MICROPHONE Mute Button Group Listen Using the Speaker 33 Enhanced Speakerphone Mode 34 USING THE MESSAGE BUTTON Leaving Messages 35 Retrieving Messages ( ACCESSING YOUR MAILBOX 37 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 40 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE Page USING REMINDER MESSAGES Page Page Moving On 48 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page 50 Enabling Automatic Call Answer Changing the Language Returning to Default Operation 51 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 52 Changing the Call Screening Transfer Method 53 Programming a Fax Destination Changing the Message Search Order 54 Programming Remote Messaging Page SPEED DIALING Station Speed D ial 57 Storing Station Speed-Dial Numbers 58 Programming Station Speed-Dial Numbers 59 Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS PROGRAMMING SECONDARY EXTENSION BUTTONS 65 USING ACCOUNT CODES 66 SCREENING CALLS USING THE DIRECTORIES Phone Directory 67 68 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 70 Remote Feature Access 71 REQUESTING AGENT HELP 72 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 73 Logging In and Out of ACD Hunt Groups 74 Ending an ACD Hunt Group Call Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES E XTENSION N GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I M N O P Q S T U V W VOICE MAIL FLOWCHART OTE: N