Inter-Tel 8560, 8660 Index

83

Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide

Index

A

Abbreviations 5

About This Guide 2

About Voice Mail 7

About Your Phone 3

Accessing Your Mailbox 36

Accessing Your Phone 70

Account Codes 65

ACD Hunt Groups 72

Adding Parties to a Conference 24

Adjusting Your Phone’s LCD Contrast 13

Adjusting Your Phone’s Viewing Angle 12

Administrators 76

Agent Help 71

Agent IDs 72

Alphanumeric Mode 8

Alternate Greeting 15

Answering Calls 22

Assigning Secondary Extension Buttons 64

Automatic Call Answer 50

Automatic Call Distribution (ACD) 72

Automatic System Forwarding 28

B

Background Music 49

Blocking Calls 20

Buttons

dialpad 3

Direct Station Selection 63

feature 62

lamps 6, 8

LCD menu 5

message 34

mute 24

secondary extension 64

special 4

C

Call Pick Up (Reverse Transfer) 26

Call Waiting 22

Callbacks 18, 21

Calls

answering 22

blocking 20

ending ACD 74

forwarding 27

making 17, 21

making conference 24

placing a non-handsfree 17

placing on hold 23

receiving 19, 22

receiving an off-hook voice announce 20

receiving non-handsfree 19

returning to a held caller 23

waiting for called phone 18

Camp On 18

Canceling

call forwarding 27

messages 34

unheard messages 41

Cascade Levels 54

Changing

call screening transfer method 52

directory name 16

fax destination number 53

keymaps 49

language 50

message envelope 51

message search order 53

personal greeting 15

remote feature access password 70

transfer method 52

voice mail message envelope 51

voice mailbox password 51

volume levels 48

Clearing Reminder Messages 45

Compatibility 9

Conference Calls 24

Connecting a Headset 31

D

Date, Time, Name, and Extension Number 30

Default Feature Codes 79

Defaults 50, 62

Deleting Station Speed-Dial Numbers 58

Dial Tones 8

Dialing Options 21

Dialing Speed-Dial Numbers 59

Dialpad Buttons 3

Direct Station Selection/Busy Lamp Field 6, 63

Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions may have been reprogrammed so that the feature buttons do not match those described in this guide. LCD Menu Buttons Message Indicator Lamp DSS/BLF and Mini-DSS IP Phone Exceptions A BOUT VOICE M WHAT YOU SEE AND HEAR 9 S OFTWARE C , Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE ADJUSTING YOUR PHONES LCD CONTRAST 14 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 17 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls Page 19 Receiving Intercom Calls Page 21 Outside Calls Placing Outside Calls 22 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 24 PLACING CONFERENCE CALLS TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Calls REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number USING A HEADSET 32 USING THE SPEAKER AND MICROPHONE Mute Button Group Listen Using the Speaker 33 Enhanced Speakerphone Mode 34 USING THE MESSAGE BUTTON Leaving Messages 35 Retrieving Messages ( ACCESSING YOUR MAILBOX 37 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 40 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE Page USING REMINDER MESSAGES Page Page Moving On 48 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page 50 Enabling Automatic Call Answer Changing the Language Returning to Default Operation 51 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 52 Changing the Call Screening Transfer Method 53 Programming a Fax Destination Changing the Message Search Order 54 Programming Remote Messaging Page SPEED DIALING Station Speed D ial 57 Storing Station Speed-Dial Numbers 58 Programming Station Speed-Dial Numbers 59 Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS PROGRAMMING SECONDARY EXTENSION BUTTONS 65 USING ACCOUNT CODES 66 SCREENING CALLS USING THE DIRECTORIES Phone Directory 67 68 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 70 Remote Feature Access 71 REQUESTING AGENT HELP 72 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 73 Logging In and Out of ACD Hunt Groups 74 Ending an ACD Hunt Group Call Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES E XTENSION N GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I M N O P Q S T U V W VOICE MAIL FLOWCHART OTE: N