Inter-Tel 8560, 8660 USING A HEADSET

GETTING STARTED

31

Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide

USING A HEADSET

With an electret headset, you can talk on the phone handsfree, without using your

speaker and microphone.

NOTE: If your headset has a power-saver mode, make sure the system administrator

has the Headset Connect Tone flag enabled in the telephone system. If this flag is not

enabled, you may miss the first few seconds of incoming calls.

To connect a headset:

1. Insert the headset plug into the headset jack.

2. With the handset in the cradle, dial (Headset On feature code) or dial

(Headset On/Off feature code). The display shows HEADSET MODE

ON.

NOTE: If using a headset, press to connect and disconnect calls.

To disconnect a headset:

1. Unplug the headset cord from the headset jack.

2. With the handset in the cradle, dial (Headset Off feature code) or dial

(Headset On/Off feature code). The display shows HEADSET MODE

OFF.

NOTE: If you have both a headset and handset connected to your phone and you are

using the headset, you can quickly transfer audio to the handset by lifting the handset

from the cradle. Press to transfer the call back to the headset before replacing the

handset in the cradle.

315

317

316

317

Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions may have been reprogrammed so that the feature buttons do not match those described in this guide. LCD Menu Buttons Message Indicator Lamp DSS/BLF and Mini-DSS IP Phone Exceptions A BOUT VOICE M WHAT YOU SEE AND HEAR 9 S OFTWARE C , Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE ADJUSTING YOUR PHONES LCD CONTRAST 14 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 17 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls Page 19 Receiving Intercom Calls Page 21 Outside Calls Placing Outside Calls 22 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 24 PLACING CONFERENCE CALLS TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Calls REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number USING A HEADSET 32 USING THE SPEAKER AND MICROPHONE Mute Button Group Listen Using the Speaker 33 Enhanced Speakerphone Mode 34 USING THE MESSAGE BUTTON Leaving Messages 35 Retrieving Messages ( ACCESSING YOUR MAILBOX 37 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 40 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE Page USING REMINDER MESSAGES Page Page Moving On 48 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page 50 Enabling Automatic Call Answer Changing the Language Returning to Default Operation 51 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 52 Changing the Call Screening Transfer Method 53 Programming a Fax Destination Changing the Message Search Order 54 Programming Remote Messaging Page SPEED DIALING Station Speed D ial 57 Storing Station Speed-Dial Numbers 58 Programming Station Speed-Dial Numbers 59 Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS PROGRAMMING SECONDARY EXTENSION BUTTONS 65 USING ACCOUNT CODES 66 SCREENING CALLS USING THE DIRECTORIES Phone Directory 67 68 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 70 Remote Feature Access 71 REQUESTING AGENT HELP 72 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 73 Logging In and Out of ACD Hunt Groups 74 Ending an ACD Hunt Group Call Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES E XTENSION N GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I M N O P Q S T U V W VOICE MAIL FLOWCHART OTE: N