Inter-Tel 8560, 8660 REMOTE FEATURE ACCESS

REMOTE FEATURE ACCESS

Remote Feature Access allows you to place

your phone in Do-Not-Disturb mode or forward

calls, either from another phone or through a

special dial-up line.

If you do not hear a tone after each step, or if

you hear repeating tones, you have made a

mistake or the feature is restricted. Start over.

To use Remote Feature Access:

1. EITHER, call _______________ (number

provided by your system administrator). If

required, enter your password.

OR, use any phone on the system.

2. Enter .

3. Enter your extension number.

4. Enter your password followed by .

5. You can now use the features described

below and at right.

To change Station Password:

1. Enter .

2. Enter your current password and press .

3. Enter the new password and press .

4. Enter the new password again for verifica-

tion and press .

To turn on Do-Not-Disturb:

1. Enter .

2. Enter message number 01-20 (see default

message list below).

3. If desired, enter the optional second-line

message text (see dialpad character chart

on next page).

4. Hang up.

To turn off Do-Not-Disturb:

Enter and hang up.

Do-Not-Disturb Messages

Dialpad Characters

NOTE: The characters under the 4 digit are depen-

dent on the software version.

To turn on Call Forward:

1. Enter one of the following Call Forward fea-

ture codes:

2. Enter an extension number or enter a line

access code followed by an outside tele-

phone number.

3. Hang up.

To turn off Call Forward:

1. Enter .

2. Press and hang up.

3 5 9

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392

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01 DO-NOT-DISTURB 11 OUT OF TOWN ’TIL

02 LEAVE A MESSAGE 12 OUT OF OFFICE

03 IN MEETING UNTIL 13 OUT UNTIL

04 IN MEETING 14 WITH A CLIENT

05 ON VACATION ’TIL 15 WITH A GUEST

06 ON VACATION 16 UNAVAI LABLE

07 CALL ME AT 17 IN CONFERENCE

08 AT THE DOCTOR 18 AWAY FROM DESK

09 ON A TRIP 19 GONE HOME

10 ON BREAK 20 OUT TO LUNCH

3 7 0

371

NUMBER OF TIMES BUTTON IS PRESSED

BUTTON 12345

1-&()1

2ABC'2

3DEF!3

4GHI*4

5JKL# or /5

6MNOÑ or #6

7PQRS7

8TUV?8

9WXYZ9

All Calls 355

If No Answer 356

If Busy 357

If No Answer/Busy 358

3 5 5

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Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions may have been reprogrammed so that the feature buttons do not match those described in this guide. LCD Menu Buttons Message Indicator Lamp DSS/BLF and Mini-DSS IP Phone Exceptions A BOUT VOICE M WHAT YOU SEE AND HEAR 9 S OFTWARE C , Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE ADJUSTING YOUR PHONES LCD CONTRAST 14 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 17 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls Page 19 Receiving Intercom Calls Page 21 Outside Calls Placing Outside Calls 22 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 24 PLACING CONFERENCE CALLS TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Calls REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number USING A HEADSET 32 USING THE SPEAKER AND MICROPHONE Mute Button Group Listen Using the Speaker 33 Enhanced Speakerphone Mode 34 USING THE MESSAGE BUTTON Leaving Messages 35 Retrieving Messages ( ACCESSING YOUR MAILBOX 37 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 40 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE Page USING REMINDER MESSAGES Page Page Moving On 48 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page 50 Enabling Automatic Call Answer Changing the Language Returning to Default Operation 51 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 52 Changing the Call Screening Transfer Method 53 Programming a Fax Destination Changing the Message Search Order 54 Programming Remote Messaging Page SPEED DIALING Station Speed D ial 57 Storing Station Speed-Dial Numbers 58 Programming Station Speed-Dial Numbers 59 Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS PROGRAMMING SECONDARY EXTENSION BUTTONS 65 USING ACCOUNT CODES 66 SCREENING CALLS USING THE DIRECTORIES Phone Directory 67 68 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 70 Remote Feature Access 71 REQUESTING AGENT HELP 72 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 73 Logging In and Out of ACD Hunt Groups 74 Ending an ACD Hunt Group Call Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES E XTENSION N GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I M N O P Q S T U V W VOICE MAIL FLOWCHART OTE: N