Inter-Tel 8560, 8660 67

MOVING ON

67

Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide

To perform a directory search using your dialpad buttons:

1. If your phone is idle, press the DIRECTORY menu button, then press the menu

button for the desired directory (IC DIRECTORY, OUTSIDE DIR, or FEATURE

DIR).

If placing a call, choose between OUTSIDE DIR and IC DIRECTORY.

2. Enter letters or numbers (up to 10 characters) as described below:

• Remain in alphanumeric mode (Message button and lamp lit): Press the dial-

pad buttons to enter the desired characters. (Note that letters correspond to

the letters printed on dialpad buttons 2-9.) The number of times a button is

pressed determines which character is entered. For example, 77776444844

would enter “SMITH.” When adjoining characters are located under the

same button, press once to advance to the next character. For exam-

ple, 5666 66337777 would enter “JONES.” Press once to

advance and twice to leave a space. Press to backspace.

• Change to numeric mode (Message button and lamp unlit): Press the dialpad

buttons to enter an extension number. Press to backspace.

3. Press the SEARCH menu button to begin the search. If desired, you can use the

PREVIOUS and NEXT menu buttons or the high/low end of the Volume button

to move alphabetically through the directory.

4. Press the CALL (for IC or OUTSIDE DIRECTORIES) or ACCEPT (for FEA-

TURE DIR) menu button to dial a number or feature code while it is displayed.

*The character available depends on the software version.

**The Japanese characters are only available if the Multilingual feature is enabled and

Japanese is installed as the secondary language.

FWD

FWD FWD

MUTE

MUTE

NUMBER OF TIMES BUTTON IS PRESSED

BUTTON 1 2 3 4 5 6 7 8 9 10 11

ENGLISH CHARACTERS JAPANESE CHARACTERS**

1-&()1A I U E O a

2ABC'2

KA KI KU KE KO i

3DEF!3

SA SHI SU SE SO u

4GHI

*4TA CHI TSU TE TO e

5JKL# or /

*5NA NI NU NE NO o

6MNOÑ or #

*6HA HI FU HE HO tsu

7PQRS7

MA MI MU ME MO ya

8TUV?8

YA YU YO . , yu

9WXYZ9

RA RI RU RE RO yo

0@:.,0

WA WO Npa ba long

Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions may have been reprogrammed so that the feature buttons do not match those described in this guide. LCD Menu Buttons Message Indicator Lamp DSS/BLF and Mini-DSS IP Phone Exceptions A BOUT VOICE M WHAT YOU SEE AND HEAR 9 S OFTWARE C , Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE ADJUSTING YOUR PHONES LCD CONTRAST 14 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 17 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls Page 19 Receiving Intercom Calls Page 21 Outside Calls Placing Outside Calls 22 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 24 PLACING CONFERENCE CALLS TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Calls REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number USING A HEADSET 32 USING THE SPEAKER AND MICROPHONE Mute Button Group Listen Using the Speaker 33 Enhanced Speakerphone Mode 34 USING THE MESSAGE BUTTON Leaving Messages 35 Retrieving Messages ( ACCESSING YOUR MAILBOX 37 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 40 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE Page USING REMINDER MESSAGES Page Page Moving On 48 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page 50 Enabling Automatic Call Answer Changing the Language Returning to Default Operation 51 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 52 Changing the Call Screening Transfer Method 53 Programming a Fax Destination Changing the Message Search Order 54 Programming Remote Messaging Page SPEED DIALING Station Speed D ial 57 Storing Station Speed-Dial Numbers 58 Programming Station Speed-Dial Numbers 59 Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS PROGRAMMING SECONDARY EXTENSION BUTTONS 65 USING ACCOUNT CODES 66 SCREENING CALLS USING THE DIRECTORIES Phone Directory 67 68 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 70 Remote Feature Access 71 REQUESTING AGENT HELP 72 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 73 Logging In and Out of ACD Hunt Groups 74 Ending an ACD Hunt Group Call Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES E XTENSION N GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I M N O P Q S T U V W VOICE MAIL FLOWCHART OTE: N