Chapter 2: Using RealSecure Desktop Protector with ICEcap Manager

How ICEcap Manager Handles Information

Introduction

To help organize information, ICEcap Manager categorizes agents and the events they

 

report into accounts and groups. To report an event, a RealSecure agent must be assigned to

 

a group within an ICEcap account.

Accounts

Accounts represent significant divisions or organizational elements within the company.

 

For example:

 

A manufacturing company’s sales division might constitute one account while its

 

factory operations might constitute another.

 

A European corporation might establish one account for its facilities in France and

 

another for its British operations.

 

A financial services company might create one account for its trading floor and a

 

separate account for its back-office processing operations.

 

For more information about creating and using accounts, see the RealSecure ICEcap

 

Manager User Guide.

Groups

Groups are logical collections of systems (also known as hosts) organized for modular

 

reporting and configuration. Each account consists of one or more groups. For example, a

 

single account might include a group for all the servers on a network and a group for all

 

the end-user workstations. Each group belongs to only one account. An agent can report

 

into only one group.

Assigning an agent

ICEcap Manager is solely responsible for assigning agents to groups. Although agents can

to a group

report a group name, ICEcap Manager must authorize that name and make the

 

appropriate assignment.

 

The first time an agent reports an event, ICEcap Manager assigns the agent to a group by

 

IP address assignment or by group name assignment. For more information about this

 

authorization process, see the RealSecure ICEcap Manager User Guide.

Changing groups

Agents cannot alter their group assignment.You can change the group name on the

 

ICEcap tab in the BlackICE Settings, but the change takes effect only if ICEcap Manager

 

authorizes the change. This prevents intruders from reassigning an agent to a group with

 

less restrictive settings. Consult the RealSecure ICEcap Manager User Guide for more

 

information about change agent group assignments.

Working with VPN VPN and dial-up users present unique challenges for managing remote agent software. and dial-up users

Some VPN users cannot be reliably grouped by IP address because they have dynamic IP addresses. Desktop Protector may report the remote user’s ISP- assigned IP address and not the local network address.

Mobile computers that are connected to the internal network while in the office, but dial into the network while on the road, can have many different IP addresses.

To handle this situation, it is a good idea to create a group exclusively for dial-up or VPN users in the appropriate account, using group name precedence. For information on how to create a remote users’ group, see the RealSecure ICEcap Manager User Guide.

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Internet Security Systems Desktop Protector, 3.5 manual How ICEcap Manager Handles Information

3.5, Desktop Protector specifications

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