Preface

Getting Technical Support

Introduction

ISS provides technical support through its Web site and by email or telephone.

The ISS Web site The Internet Security Systems (ISS) Resource Center Web site (http://www.iss.net/ support/) provides direct access to much of the information you need. You can find frequently asked questions (FAQs), white papers, online documentation, current versions listings, detailed product literature, and the Technical Support Knowledgebase (http:// www.iss.net/support/knowledgebase/).

Hours of support The following table provides hours for Technical Support at the Americas and other locations:

Location

Hours

 

 

Americas

24 hours a day

 

 

All other locations

Monday through Friday, 9:00 A.M. to 6:00 P.M. during

 

their local time, excluding ISS published holidays

 

Note: If your local support office is located outside the

 

Americas, you may call or email the Americas office for

 

help during off-hours.

 

 

 

 

Table 3: Hours for technical support

Contact information The following table provides email addresses and telephone numbers for technical support requests:

Regional Office

Email Address

Telephone Number

 

 

 

North America and

support@iss.net

(1) (888) 447-4861 (toll

Latin America

 

free)

 

 

(1) (404) 236-2700

 

 

 

Europe, Middle

support@iss.net

(44) (118) 959-3900

East, and Africa

 

 

 

 

 

Asia-Pacific and

asia-

(63) (2) 886-6014

Philippines

support@iss.net

 

 

 

 

Japan

support@isskk.co.jp

Domestic: (81) (3) 5740-

 

 

4065

 

 

Overseas (APAC): (81) (3)

 

 

5740-4066

 

 

 

 

 

 

Table 4: Contact information for technical support

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Internet Security Systems Desktop Protector, 3.5 manual Getting Technical Support, Location Hours

3.5, Desktop Protector specifications

Internet Security Systems Desktop Protector 3.5 is a robust cybersecurity solution designed to provide comprehensive protection for personal computers and workstations. As cyber threats continue to evolve, this software aims to protect users against malware, phishing, and other malicious attacks with its advanced feature set and technologies.

One of the main features of Desktop Protector 3.5 is its real-time scanning capability. It constantly monitors files and applications on the system for any signs of malicious activity. This proactive approach ensures that harmful software is detected and neutralized before it can execute, providing users with peace of mind as they navigate the internet or access sensitive information.

Another significant feature is the integrated firewall. This firewall effectively controls incoming and outgoing traffic, offering an additional layer of protection by blocking unauthorized access to the user's network. Users can configure the firewall settings to tailor their security level according to their specific needs, ensuring flexibility and adaptability.

Desktop Protector 3.5 also incorporates advanced heuristic analysis technology. Unlike traditional antivirus solutions that rely primarily on known malware signatures, heuristic analysis examines the behavior of files and applications. This allows the software to identify and block new or unknown threats based on their potential behavior, significantly enhancing its detection capabilities.

The software's user-friendly interface makes it accessible to users of all technical backgrounds. With straightforward navigation and intuitive controls, even those who are not tech-savvy can efficiently manage their security settings and monitor their system's health.

Moreover, Desktop Protector 3.5 offers automated updates, ensuring that the security software remains current with the latest threat definitions and security patches. This feature guarantees that users are always safeguarded against emerging threats without requiring manual intervention.

Another noteworthy characteristic is its low system impact; Desktop Protector 3.5 is designed to operate seamlessly in the background. Users can work, play, or browse the internet without experiencing noticeable lag or performance issues, making it an ideal security solution for both personal and professional environments.

With its combination of powerful features, advanced technologies, and user-centric design, Internet Security Systems Desktop Protector 3.5 stands out as a reliable choice for anyone seeking to enhance their cybersecurity posture in an increasingly digital world.