Jenn-Air JES9860, JES9750 manual Troubleshooting

TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

■Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

Cooktop will not operate

■Is the control knob set correctly? Push in knob before turning to a setting.

Display shows messages

■Is the display showing “FAULT DETECTED?” A fault has been detected. Follow the displayed directions “PRESS ENTER TO TRY AGAIN” or “DISABLE POWER TO CLEAR.” If the fault does not clear, reappears, or “FEATURE NOT AVAILABLE” is displayed, call for assistance or service.

■Is “SAB” flashing?

Oven is in Sabbath Mode. To cancel, press and hold the SETUP pad for 5 seconds.

Excessive heat around cookware on cooktop Self-Cleaning cycle will not operate

■Is the cookware the proper size? Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.

Hot surface indicator light stays on

■Does the hot surface indicator light stay on after controls have been turned off? See “Hot Surface Indicator Light” in “Cooktop Controls” section.

Cooktop cooking results not what expected

■Is the proper cookware being used? See “Cookware” section.

■Is the control knob set to the proper heat level? See “Cooktop Use” section.

■Is the range level? Level the range. See the Installation Instructions.

Oven door will not open

■Has a self-clean cycle been started? The oven door is locked during a self-clean cycle. See “Self-Cleaning Cycle” section.

■Is the oven control and oven door lock set? See “Locking the Oven Control and Oven Door” section.

Oven will not operate

■Is the electronic oven control set correctly? See “Electronic Oven Control” section.

■Has a delay start been set? See “More Options” section.

■On some models, is the Control Lock set? See “Locking the Oven Control and Oven Door” section.

■On some models, is the Sabbath Mode set? See “Sabbath Mode” in the “Setup” section.

Oven temperature too high or too low

■Does the oven temperature calibration need adjustment? See “Temp Adjust” in the “Setup” section.

■Is the oven door open? The dislpay will show “CLOSE DOOR.” Close the oven door all the way.

■Has the function been entered? See “Self-Cleaning Cycle” section.

■On some models, has a delay start Self-Clean cycle been set? See “Self-Cleaning Cycle” section.

■Has a delay start been set? See “More Options” section.

■Is the control in Sabbath Mode? See “Sabbath Mode” in the “Setup” section.

■Is the oven temperature above 400°F (205°C)? Let the oven cool before using the self-clean cycle.

Oven cooking results not what expected

■Is the range level? Level the range. See the Installation Instructions.

■Is the proper temperature set? Double-check the recipe in a reliable cookbook.

■Is the proper oven temperature calibration set? See “Temp Adjust” in the “Setup” section.

■Was the oven preheated? See “Bake,” “Broil,” or “Convect Bake” section.

■Is the proper bakeware being used? See “Bakeware” section.

■Is the oven vent blocked? See “Oven Vent” section.

■Are the racks positioned properly? See “Positioning Racks and Bakeware” section.

■Is there proper air circulation around bakeware? See “Positioning Racks and Bakeware” section.

■Is the batter evenly distributed in the pan? Check that batter is level in the pan.

■Is the proper length of time being used? Adjust cooking time.

■Has the oven door been opened while cooking? Oven peeking releases oven heat and can result in longer cooking times.

■Are baked items too brown on the bottom? Move rack to higher position in the oven.

■Are pie crust edges browning early? Use aluminum foil to cover the edge of the crust and/or reduce baking temperature.

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