ASSISTANCE OR SERVICE
When calling for assistance or service, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you use only factory specified parts. Factory specified parts will fit right and work right because they are made with the same precision used to build every new appliance. To locate factory specified replacement parts in your area, call us or your nearest designated service center.
In the U.S.A.
Call the dealer from whom your appliance was purchased, or call
If the dealer or service company cannot resolve your problem, write to:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Web address: www.jennair.com
Or call: 1-800-536-6247
U.S. customers using TTY for deaf, hearing impaired or speech impaired, call:
NOTE: When writing or calling about a service problem, please include the following information:
1.Your name, address and daytime telephone number.
2.Appliance model number and serial number.
3.Name and address of your dealer or servicer.
4.A clear description of the problem you are having.
5.Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are available from
Accessories
Full-Width Duct Cover
Order Part Number W10272079 for 30" (76.2 cm) model
Order Part Number W10272080 for 36" (91.4 cm) model
Order Part Number W10272081 for 48" (121.9 cm) model
Backsplash Kit (with shelves)
Order Part Number W10285447 for 30" (76.2 cm) model
Order Part Number W10285448 for 36" (91.4 cm) model
Order Part Number W10285449 for 48" (121.9 cm) model
In Canada
Call the dealer from whom your appliance was purchased, or call
If the dealer or service company cannot resolve your problem, write to:
Customer eXperience Centre
200 - 6750 Century Ave
Mississauga, ON L5N 0B7
Web address: www.jennair.ca
Or call:
NOTE: When writing or calling about a service problem, please include the following information:
1.Your name, address and daytime telephone number.
2.Appliance model number and serial number.
3.Name and address of your dealer or servicer.
4.A clear description of the problem you are having.
5.Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are available from
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