TROUBLESHOOTING GUIDE

Symptom

Possible Problem

Solution

 

 

 

 

AC Adaptor is not plugged into a

Plug the AC adaptor into a wall

 

wall outlet or the connector is not

outlet and plug the connector into

The unit does

plugged into the power supply jack

the supply jack on the unit.

not respond (no power)

on the back of the unit.

 

 

Wall outlet is not functioning.

Plug another device into the same

 

outlet to confirm the outlet is working.

 

 

 

Using no/wrong iPod® Adaptor

Make sure the dock insert is the

 

proper fit for your iPod®

 

 

iPod® does not

 

Remove your iPod® from the dock

dock properly

iPod® does not install properly.

and check for obstruction on the

 

 

 

connectors in the dock and on your

 

 

iPod®. Then reseat it in the dock.

 

iPod® is not installed properly.

Remove your iPod® from the dock

 

 

and check for obstruction on the

 

 

connectors in the dock and on your

iPod® does not respond

 

iPod®. Then reseat it on the dock.

to the speaker system

Your iPod® is locked up.

Please make sure that your iPod® is

 

 

working properly before docking into

 

 

the unit. Please refer to your iPod®

 

 

manual for details.

 

iPod® is not installed properly.

Remove your iPod® from the dock

 

 

and check for obstruction on the

 

 

connectors in the dock and on your

 

 

iPod®. Then reseat it in the dock.

iPod® does not

iPod® is locked up/ frozen.

Please make sure your iPod® is

charge up

iPod® battery has problem.

working properly before docking into

 

 

the unit. Please refer to your iPod®

 

 

manual for details.

 

Unit is in Radio mode

Select iPod, AUX or Standby mode

 

 

for iPod charging

iPod unintentionally

It may be caused during function

Wait for 3 minutes, iPod will enter

wake up in PAUSE

switching

sleep mode automatically

mode

 

 

AM band is too noisy

The reception at the set location is

Slightly rotate the unit for the best

poor.

reception.

 

 

 

 

 

Volume level is set too high.

Decrease the volume.

 

 

If the iPod original sound source is of

 

 

poor quality, distortion and noise are

 

 

easily noticed with high-power

 

 

speakers. Try a different audio source

Sound is distorted

Sound source is distorted.

such as a music CD.

 

 

If you are using an external sound

 

 

 

 

source like older generation of iPod®,

 

 

try reducing the output volume on the

 

 

device itself. Also try turning bass

 

 

boost OFF or change the EQ setting.

 

 

 

Unit gets warm after

This is normal.

Turn the unit off for a period of time or

extended play at

 

lower volume.

high volume

 

 

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Jensen JiMS-190 owner manual Troubleshooting Guide, Solution