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Problems and Solutions Guide
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a problem, please contact Power Wheels® Consumer Relations,
Problem | Possible Cause | Solution |
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Vehicle does not run | Undercharged battery | Charge the battery. A new battery should have been |
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| charged for at least 18 hours before using the vehicle for |
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| the first time. After |
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| at least 14 hours after each use. Never charge the battery |
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| longer than 30 hours. |
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| Check all connectors. Make sure the battery connector is |
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| tightly plugged into the battery, and that the charger is |
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| plugged into the wall. |
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| Make sure power flow to the wall outlet is “ON”. |
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| Charger is not working | There is no sure way to tell if your charger is working unless |
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| you have a volt meter. If you suspect there is a problem with |
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| your charger, contact your local Power Wheels® authorized |
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| service center. They can test your charger for you. |
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| Tripped thermal fuse | Each Power Wheels® 12 volt battery has a |
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| fuse. A thermal fuse may "trip" and shut down operation of |
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| the vehicle if the vehicle is overloaded or the driving |
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| conditions too severe. The fuse will automatically reset itself |
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| after approximately 25 seconds, allowing the vehicle to |
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| resume normal operation. To avoid repeated automatic |
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| shutdowns, do not overload the vehicle by exceeding the |
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| 65 lb maximum weight capacity or by towing anything behind |
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| the vehicle. Do not drive up hills or run into fixed objects, |
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| which can cause the wheels to stop spinning while power |
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| is still being supplied to the motors. If a thermal fuse |
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| continually trips, contact your local Power Wheels® |
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| authorized service center. |
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| Loose wire or loose connectors | Check all wires and connectors. Make sure the motor |
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| harness connector is tightly plugged into the battery and that |
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| there are no loose wires around the motors. |
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| Dead battery | If your battery is old or if you have not followed Battery |
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| Care instructions, your battery may be dead. If you are |
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| unsure whether or not the battery is dead, you can |
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| have it tested at your local Power Wheels® authorized |
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| service center. |
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| Electrical switch damage | The electrical switches can become corroded due to |
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| exposure to water or moisture, or can jam due to loose dirt, |
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| sand or gravel. Contact your local Power Wheels® authorized |
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| service center for diagnosis and repair. |
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| Motor damage | Contact your local Power Wheels® authorized service center |
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| for diagnosis and repair. |
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