Problems and Solutions Guide
Problem | Possible Cause | Solution |
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Vehicle was running but | Loose wire or loose connectors | Check all wires and connectors. Make sure the motor |
suddenly stopped |
| harness connector is tightly plugged into the battery, |
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| and that there are no loose wires around the motors. |
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|
| Tripped thermal fuse | Each Power Wheels® 12 volt battery has a |
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| fuse. A thermal fuse may "trip" and shut down operation of |
|
| the vehicle if the vehicle is overloaded or the driving |
|
| conditions too severe. The fuse will automatically reset itself |
|
| after approximately 25 seconds, allowing the vehicle to |
|
| resume normal operation. To avoid repeated automatic |
|
| shutdowns, do not overload the vehicle by exceeding the |
|
| 65 lb maximum weight capacity or by towing anything |
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| behind the vehicle. Do not drive up hills or run into fixed |
|
| objects, which can cause the wheels to stop spinning while |
|
| power is still being supplied to the motors. If a thermal fuse |
|
| continually trips, contact your local Power Wheels® |
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| authorized service center. |
Short run time (less than | Undercharged battery | Charge the battery. A new battery should have been |
1 - 3 hours per charge) |
| charged for at least 18 hours before using the vehicle for |
|
| the first time. After |
|
| at least 14 hours after each use. Never charge the |
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| battery longer than 30 hours. |
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|
|
| Check all wires and connectors. Make sure the charger |
|
| connector is tightly plugged into the battery, and that the |
|
| charger is plugged into the wall. |
|
| Make sure power flow to the wall outlet is “ON”. |
|
|
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| Overcharged battery | Do not charge the battery longer than 30 hours. If you |
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| suspect that your battery is damaged as a result of |
|
| overcharging, contact your local Power Wheels® authorized |
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| service center. They can test the battery for you. |
Battery is old and will not accept full charge
Even with proper care, a rechargeable battery does not last forever. Average battery life is 1 to 3 years depending on vehicle use and use conditions. Replace only with Power Wheels® 12 volt battery with
Do not substitute parts.
| Tripped thermal fuse | Each Power Wheels® 12 volt battery has a |
|
| fuse. A thermal fuse may "trip" and shut down operation of |
|
| the vehicle if the vehicle is overloaded or the driving |
|
| conditions too severe. The fuse will automatically reset itself |
|
| after approximately 25 seconds, allowing the vehicle to |
|
| resume normal operation. To avoid repeated automatic |
|
| shutdowns, do not overload the vehicle by exceeding the |
|
| 65 lb maximum weight capacity or by towing anything |
|
| behind the vehicle. Do not drive up hills or run into fixed |
|
| objects, which can cause the wheels to stop spinning while |
|
| power is still being supplied to the motors. If a thermal fuse |
|
| continually trips, contact your local Power Wheels® |
|
| authorized service center. |
Vehicle runs sluggishly | Undercharged battery | Charge the battery. A new battery should have been |
|
| charged for at least 18 hours before using the vehicle for |
|
| the first time. After |
|
| at least 14 hours after each use. Never charge the battery |
|
| longer than 30 hours. |
|
| Check all connectors. Make sure the charger connector |
|
| is tightly plugged into the battery, and that the charger is |
|
| plugged into the wall. |
|
| Make sure power flow to the wall outlet is “ON”. |
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