CHECKLIST TO HELP YOU SAVE MONEY
If your water softener fails to work, make the following easy checks. Often, you will find what is wrong yourself and you won't have to call and wait for service. If you do not find anything wrong, while making the checks, and your sof- tener still does not work, call your Sears Service Department.
1.Also read ERROR CODE.
2.If an error code is not displayed, press and hold the SELECT button until the display changes. Then, press the SELECT button again and hold until a flashing SR code appears. It must show either S 32 for Model 38356, or S 33 for Model 39356. If any other number shows, the face plate computer is working on incorrect input and would probably be the cause of the problem. To set the correct code, press either the UP or DOWN button. When correct model code shows, press SELECT to return a flashing 12:00 AM display. Reset the present time, hardness number, etc.
PROBLEMCAUSE
No soft water | No salt (or salt bridged) in the storage tank |
CORRECTION
Add salt, see page 20, or break the salt bridge, see page 29. Press REGENERATION button and hold to start a regeneration, see page 22.
Water hard sometimes
Brine tank flooded
Salty tasting water
immediately after regeneration
Transformer unplugged at the watt outlet, or power cable leads loose from the electronic
board, fuse blown, circuit breaker popped, or circuit switched off.
Manual bypass valve(s) in bypass position
Dirty, plugged or damaged nozzle venturi
Valve drain hose plugged or restricted
Hardness number setting too low
Using hot water when softener is regenerat- ing
Increase in the grains of hardness in your water supply
Restricted drain line
Plugged or dirty nozzle & venturi
Valve
Restricted drain line
Check for loss of power due to any of these and correct. With the power back on, look at the time display and read PROGRAM MEMO- RY, see page 25.
Look at Fig. 18 & 19 on page 15. Move the stem in a single valve to service. In a
Take apart and clean or replace damaged parts, see page 30.
The drain hose must not have kinks, sharp bends, or be raised too high above the soften- er, see page 14.
Press and release the SELECT button until HARDNESS shows in the display. Read the hardness number in the display and be sure the same grains per gallon number is shown
as on your water analysis report. See page 18 to reset. Press and release the SELECT button
until the present time shows in the display.
Avoid using hot water during this time because the water heater refills with hard water, see Automatic Bypass, page 28.
Ask your Sears retail store for a new water analysis. Then make a new hardness number setting, page 18.
Check for kinks, bends or obstructions, see page 14.
Take apart and clean or replace damaged parts, see page 30.
Check for scratches or grooves, replace if needed.
Check for kinks, bends or obstructions, see page 14.
Questions? Call The Kenmore Water Line
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