Service Information
TROUBLESHOOTING
If your water softener does not work properly, make the following easy checks. Often, you will find what is wrong yourself and you won’t have to call and wait for service. If you do not find anything wrong while making the checks, and your softener still does not work properly, call your Sears Service Department.
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PROBLEM | CAUSE | CORRECTION |
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No soft water | No salt in the storage tank. | Add salt and then use RECHARGE NOW | |
No soft water & dis- |
| feature. |
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Transformer unplugged at wall outlet, or | Check for loss of power and correct. |
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play is blank | power cable disconnected from back of | Reprogram electronic control and then use | |
| electronic board or transformer malfunction. | RECHARGE NOW feature. |
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| Fuse blown, circuit breaker tripped, or cir- | Replace fuse, reset circuit breaker, or switch | |
| cuit switched off (see “Power Outage | circuit on, and then use RECHARGE NOW | |
No soft water & salt | Memory”). | feature. |
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Salt storage tank “bridged”. | Refer to “Breaking a Salt Bridge”. |
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level not dropping | Bypass valve(s) in “bypass” position. | Move bypass valve(s) to “service” position. | |
No soft water & salt | Dirty, plugged or damaged nozzle & ven- | Take apart, clean and inspect nozzle & | ven- |
storage tank full of | turi assembly | turi (see instruction decal under salt lid). |
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water | Valve drain hose is plugged or restricted. | Hose must not have any kinks, sharp bends or | |
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| any water flow blockage (See “Valve Drain | |
Intermittent hard |
| Requirements”). |
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Incorrect time set. | Check and change time setting. |
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water | Incorrect water hardness set. | Refer to “Set Water Hardness Number” to | |
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| set correctly. |
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| Hot water being used when softener is | Avoid using hot water while the softener is | |
| regenerating. | regenerating, as the water heater will fill with | |
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| hard water. |
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| Possible increase in water hardness. | Test untreated water for hardness and iron. | |
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| Program the water softener accordingly (see | |
Brine tank flooded |
| “Set Water Hardness Number”). |
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Valve drain hose is plugged or restricted. | Hose must not have any kinks, sharp bends or | ||
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| any water flow blockage (See “Valve Drain | |
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| Requirements”). |
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| Dirty, plugged or damaged nozzle & ven- | Take apart, clean and inspect nozzle & ven- | |
Salty tasting water | turi assembly. | turi (see “Cleaning the Nozzle & Venturi”). | |
Backwash and fast rinse cycle times are not | Increase backwash & fast rinse times (see | ||
immediately after | long enough. | “Back Wash & Fast Rinse Times”). |
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regeneration | Valve drain hose is plugged or restricted. | Hose must not have any kinks, sharp bends or | |
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| any water flow blockage (see “Valve Drain | |
Error code appears |
| Requirements”). |
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Fault in electronic controller or wiring har- | Unplug power cord. Check all wiring con- | ||
(example: “Err3”) | ness connections to position switch, position | nections to be sure they are secure. Plug in | |
| switch inoperable or motor inoperable. | power cord and wait 8 minutes. If error | |
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| code returns, call Kenmore Water Line. |
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Questions? Call the Kenmore Water Line
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