Before You Call
Solutions to Common Problems
Before you call for service, review this list. it may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Surface burners do not light.
Surface burner flame burns
half way around.
Surface burner flame is
orange.
POSSIBLE CAUSE/SOLUTION
Surface Control knob has not been completely turned to LITE. Push in and turn the Surface Control knob to LITE until burner ignites and then turn control to desired flame size.
Be sure gas supply valve is open.
Burner ports or slots are clogged. With the burner off, use a
Power cord is disconnected from outlet (electric ignition models). Be sure cord is plugged securely into outlet.
Electrical power outage (electric ignition models). Burners can be lit manually. See Setting Surface Controls in this Use & Care Guide.
Burner ports or slots are clogged. With the burner off, clean ports and slots with a
Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until flame is full. To avoid this occurrence dry the burners thoroughly following instructions under General Care & Cleaning.
Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue.
In coastal areas, a slightly orange flame is unavoidable due to salt air.
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