13 Frequently Asked Questions

HotSync problems

Problem

Solution

 

 

I cannot launch the HotSync Manager.

• If you are using the optional Serial sync cable, or if you

 

are performing a HotSync operation using a modem,

 

make sure you are not running another program, such as

 

America Online, CompuServe, or WinFax, that uses the

 

serial port you selected in the Setup dialog box.

 

• Backup the Palm Desktop software, uninstall it, then

 

reinstall it.

 

 

I tried to do a local HotSync operation,

• Make sure your Acer s10 is properly seated in the cradle.

but it did not complete successfully.

• Check the connection between the cradle and the USB (or

 

serial port, if you are using the optional Serial sync cable)

 

on your computer.

 

• Make sure the user name you selected in Palm Desktop

 

software matches the user name assigned to your

 

Acer s10 .

 

• Make sure the date on your computer matches the date

 

on your Acer s10 .

 

• Read the HotSync Log for the user account for which you

 

are peforming a HotSync operation.

 

On a Windows computer, try each step in turn:

 

• Make sure HotSync Manager is running. If it is running,

 

close it, and restart it.

 

• Make sure you selected Local USB or Local Serial, as

 

appropriate, from the HotSync Manager menu.

 

• If you are using a Serial sync cable, make sure you

 

selected the correct serial port on the Local tab in the

 

Setup dialog. It should be set to the port where you

 

connected the Serial sync cable.

 

• If you are using a Serial sync cable, try a lower baud rate

 

setting on the Local tab in the Setup dialog.

 

• If you are using a Serial sync cable, make sure you are not

 

running a program, such as America Online, CompuServe,

 

or WinFax, that uses the serial port you selected in the

 

Setup dialog box.

 

 

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Acer s10 manual HotSync problems