Acer s10 manual Software installation problems, Frequently Asked Questions

Models: s10

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13 Frequently Asked Questions

Software installation problems

13 Frequently Asked Questions

If you encounter a problem with your Acer s10, do not call Technical Support until you have reviewed the following list of frequently asked questions, and you have also reviewed the following:

The README file located in the folder where you installed the Palm Desktop software on your Windows computer

The Helpnote folder located in the folder where you installed the Palm Desktop software on your Windows computer

The Palm Desktop online Help

The most recent Acer s10 help on your regional Acer web site

If you are still having problems, contact your local dealer or distributor. You may also access the Acer web site at http://www.acer.com/ for information on how and where to contact the service centers available in your area.

NOTE: Thousands of third-party add-on applications have been written for the Palm OS handhelds. Unfortunately, we are not able to support such a large number of third-party applications. If you are having a problem with a third-party application, please contact the developer or publisher of that software.

Software installation problems

Problem

Solution

 

 

I cannot install the Palm Desktop software on my Windows computer.

Try the following:

1Disable any virus scanning software on your computer.

2Press Ctrl-Alt-Delete and end all tasks except Systray and Explorer.

NOTE: If a dialog box with buttons appears instead of a list of tasks, click the Task List button and then end all tasks except Systray and Explorer.

3Make sure your computer has at least 30 MB of disk space available.

4Delete all temporary files.

5Run ScanDisk on your computer.

6Reinstall Palm Desktop software.

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Acer s10 manual Software installation problems, Frequently Asked Questions