Kenmore 790.4659 Before you call, Occurrence, Possible Cause/Solution, Range is not level, heat

Before you call

Solutions to Common Problems

Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.

OCCURRENCE	POSSIBLE CAUSE/SOLUTION
Range is not level.	Poor installation. Place oven rack in center of oven. Place a level on the oven rack.
	Adjust leveling legs at base of range until the rack is level. When range is level, cooktop
	may appear out of alignment if countertop is not level.
	Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a
	carpenter to correct sagging or sloping floor.
	Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are
	square and have sufficient room for range clearance.
Cannot move appliance	Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
easily. Appliance must be	Contact builder or installer to make appliance accessible.
accessible for service.
	Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.
Entire range or oven does	Make sure cord/plug is tightly into outlet.
not operate.	Service wiring is not complete. Contact your Sears Service Center, installing agent or
	qualified servicer.
	Power outage. Check house lights to be sure. Call your local electric company for service.
Surface element does not	No power to the appliance. Check steps under “Entire range or oven does not operate”
heat.	in this Before You Call checklist.
	Too low heat setting.Turn control to a slightly higher setting until element comes on.
	Incorrect control is on. Be sure to use correct control for the element to be used.
Surface element too hot or	Incorrect control setting. Raise or lower setting until proper amount of heat is obtained. Dial markings
not hot enough.	are an indicator of relative heat settings and will vary slightly.
	Voltage is incorrect. Be sure appliance is properly connected to the specified power source. If you
	are not sure about this requirement call 1-800-4-MY-HOME®for service (See back cover).
	Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat bottom,
	evenly balanced medium or heavyweight cookware.Heavy and medium weight pans heat evenly.
	Because lightweight pans heat unevenly, foods may burn easily.
Food not heating evenly.	Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat
	bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight
	pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
	Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Drip bowls are pitting or	Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion.
rusting.	Remove and wash drip bowls as soon as possible after a spillover.
	Normal environment. Houses along sea coast are exposed to salt air. Protect bowls as much
	as possible from direct exposure to salt air.

Drip bowls turning color or distorted out of shape.

Bottom surface of cookware extends beyond surface elements and touches cooktop surface. This can cause high enough temperatures to discolor the drip bowls. DO NOT use cookware of this type. Pan sizes should be matched to the size of the element. Replacement drip bowls may be purchased from Sears Parts & Repair.

Surface elements not seated properly in terminal. Turn control to OFF. Be sure surface element is COOL. Lift out surface element. Position element properly, following instructions under General Care & Cleaning.

26