Before You Call • Solutions to common problems
Before you call for service, review the following list. It may save you time & expense. Possible solutions to these problems are provided with the problem listed:
Problem | Solution |
|
|
Poor baking results. | • Many factors affect baking results. Make sure the proper oven rack position |
| is used. Center food in the oven and space pans to allow air to circulate. |
| Allow the oven to preheat to the set temperature before placing food in the |
| oven. Try adjusting the recipe's recommended temperature or baking time. |
| If you feel the oven is too hot or cool, see Adjusting oven temperature in |
| Setting Oven Controls section. |
|
|
Appliance is not level. | • Be sure floor is level, strong & stable enough to adequately support range. |
| • If floor is sagging or sloping, contact a carpenter to correct the situation. |
| • Poor installation. Place oven rack in center of oven. Place a level on the |
| oven rack. Adjust leveling legs at base of appliance until the rack is level. |
| • Kitchen cabinet alignment may make range appear not level. Be sure |
| cabinets are square & have sufficient room for appliance clearance. |
|
|
Cannot move appliance easily. | • Cabinets not square or are built in too tightly. Contact builder or installer to |
Appliance must be accessible for | make appliance accessible. |
service. | • Carpet interferes with appliance. Provide sufficient space so appliance can |
| |
| be lifted over carpet. |
Entire appliance does not operate.
•Make sure power cord is plugged properly into outlet.
•Electrical power outage. Check house lights to be sure. Call your local electric company for service outage information.
•Service wiring is not complete. Call
Oven portion of appliance does not operate.
•The time of day is not set. The time of day must first be set in order to operate the oven. See Setting clock in Setting Oven Controls section.
•Be sure the oven controls are set properly for the desired function. See Setting Oven Controls section and review instructions for the desired cooking function in this manual or see “Entire appliance does not operate” in this checklist.
Surface element is too hot or not hot | • Incorrect surface control setting. Adjust power level setting. |
enough. |
|
|
|
Surface element does not heat or does | • Be sure the correct surface control knob is turned ON for element needed. |
not heat evenly. | • Lightweight or warped pans used. Use only flat, evenly balanced, medium or |
| |
| heavyweight cookware. Flat pans heat better than warped pans. Cookware |
| materials and weight of the material affect heating. Heavy & medium- |
| weight pans heat evenly. Because lightweight pans heat unevenly, foods may |
| burn easily. |
Oven light does not work.
•Be sure the oven light is secure in the socket. Also see Replacing oven light in the Care & Cleaning section.
28
