TROUBLESHOOTING GUIDE
Before conducting troubleshooting, make sure that the following basic requirements are met:
Service Flow | 0.5 gpm (1.9 lpm) | |
Water Supply | Potable Water | |
Water Pressure | ||
Operating Ambient | 55°F - 110°F | |
Temperature Limits | ||
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Electrical Ratings | 115 Volts, 60 Hz, AC only, and fused | |
at 15 or 20 amperes. | ||
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COOLING
Problem | Possible Causes | Solutions | |
Refrigerator and | The refrigerator control is set to OFF | Turn the control ON. Refer to the Setting the Controls | |
Freezer section are | (some models). | section for proper temperature settings. | |
not cooling. |
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Refrigerator is set to Demo Mode. | Demo Mode allows the lights and control display to | ||
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| work normally while disabling cooling to save energy | |
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| while on the showroom floor. Refer to the Setting the | |
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| Controls section for instructions on how to disable | |
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| Demo Mode. | |
| Refrigerator is in the defrost cycle. | During the defrost cycle, the temperature of each | |
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| compartment may raise slightly. Wait 30 minutes and | |
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| confirm the proper temperature has been restored | |
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| once the defrost cycle has completed. | |
| Refrigerator was recently installed. | It may take up to 24 hours for each compartment to | |
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| reach the desired temperature. | |
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| Refrigerator was recently relocated. | If the refrigerator was stored for a long period of time | |
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| or moved on its side, it is necessary for the refrigerator | |
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| to stand upright for 24 hours before connecting it to | |
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| power. | |
Cooling System runs | Refrigerator is replacing an older | Modern refrigerators require more operating time but | |
too much. | model. | use less energy due to more efficient technology. | |
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| Refrigerator was recently plugged in | The refrigerator will take up to 24 hours to cool | |
| or power restored. | completely. | |
| Door opened often or a large amount | Adding food and opening the door warms the | |
| of food / hot food was added. | refrigerator, requiring the compressor to run longer in | |
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| order to cool the refrigerator back down. In order to | |
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| conserve energy, try to get everything you need out of | |
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| the refrigerator at once, keep food organized so it is | |
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| easy to find, and close the door as soon as the food is | |
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| removed. (Refer to the Food Storage Guide.) | |
| Doors are not closed completely. | Firmly push the doors shut. If they will not shut all the | |
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| way, see the Doors will not close completely or pop | |
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| open section in Parts & Features Troubleshooting. | |
| Refrigerator is installed in a hot | The compressor will run longer under warm conditions. | |
| location. | At normal room temperatures (70°F) expect your | |
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| compressor to run about 40% to 80% of the time. | |
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| Under warmer conditions, expect it to run even more | |
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| often. The refrigerator should not be operated above | |
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| 110°F. | |
| Condenser / back cover is clogged. | Use a vacuum cleaner with an attachment to clean the | |
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| condenser cover and vents. Do not remove the panel | |
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| covering the condenser coil area. |
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