TROUBLESHOOTING GUIDE

Before conducting troubleshooting, make sure that the following basic requirements are met:

Service Flow

0.5 gpm (1.9 lpm)

Water Supply

Potable Water

Water Pressure

40-120 psi (138 - 827 kPa)

Operating Ambient

55°F - 110°F

Temperature Limits

 

Electrical Ratings

115 Volts, 60 Hz, AC only, and fused

at 15 or 20 amperes.

 

COOLING

Problem

Possible Causes

Solutions

Refrigerator and

The refrigerator control is set to OFF

Turn the control ON. Refer to the Setting the Controls

Freezer section are

(some models).

section for proper temperature settings.

not cooling.

 

 

Refrigerator is set to Demo Mode.

Demo Mode allows the lights and control display to

 

 

 

work normally while disabling cooling to save energy

 

 

while on the showroom floor. Refer to the Setting the

 

 

Controls section for instructions on how to disable

 

 

Demo Mode.

 

Refrigerator is in the defrost cycle.

During the defrost cycle, the temperature of each

 

 

compartment may raise slightly. Wait 30 minutes and

 

 

confirm the proper temperature has been restored

 

 

once the defrost cycle has completed.

 

Refrigerator was recently installed.

It may take up to 24 hours for each compartment to

 

 

reach the desired temperature.

 

 

 

 

Refrigerator was recently relocated.

If the refrigerator was stored for a long period of time

 

 

or moved on its side, it is necessary for the refrigerator

 

 

to stand upright for 24 hours before connecting it to

 

 

power.

Cooling System runs

Refrigerator is replacing an older

Modern refrigerators require more operating time but

too much.

model.

use less energy due to more efficient technology.

 

 

 

 

Refrigerator was recently plugged in

The refrigerator will take up to 24 hours to cool

 

or power restored.

completely.

 

Door opened often or a large amount

Adding food and opening the door warms the

 

of food / hot food was added.

refrigerator, requiring the compressor to run longer in

 

 

order to cool the refrigerator back down. In order to

 

 

conserve energy, try to get everything you need out of

 

 

the refrigerator at once, keep food organized so it is

 

 

easy to find, and close the door as soon as the food is

 

 

removed. (Refer to the Food Storage Guide.)

 

Doors are not closed completely.

Firmly push the doors shut. If they will not shut all the

 

 

way, see the Doors will not close completely or pop

 

 

open section in Parts & Features Troubleshooting.

 

Refrigerator is installed in a hot

The compressor will run longer under warm conditions.

 

location.

At normal room temperatures (70°F) expect your

 

 

compressor to run about 40% to 80% of the time.

 

 

Under warmer conditions, expect it to run even more

 

 

often. The refrigerator should not be operated above

 

 

110°F.

 

Condenser / back cover is clogged.

Use a vacuum cleaner with an attachment to clean the

 

 

condenser cover and vents. Do not remove the panel

 

 

covering the condenser coil area.

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Kenmore kenmore manual Troubleshooting Guide, Cooling, Problem Possible Causes Solutions