Kenmore kenmore manual ICE & Water

TROUBLESHOOTING GUIDE

ICE & WATER

Problem	Possible Causes	Solutions
Icemaker is not	Refrigerator was recently installed or	It may take up to 24 hours for each compartment to
making ice.	icemaker recently connected.	reach the desired temperature and for the icemaker to
		begin making ice.
	Icemaker not turned on.	Locate the icemaker ON/OFF switch and confirm that
		it is in the ON (I) position.
	The ice detecting sensor is obstructed.	Foreign substances or frost on the ice-detecting sensor
		can interrupt ice production. Make sure that the sensor
		area is clean at all times for proper operation.
	The refrigerator is not connected to	Connect refrigerator to the water supply and turn the
	a water supply or the supply shutoff	water shutoff valve fully open.
	valve is not turned on.
	Icemaker shutoff (arm or sensor)	If your icemaker is equipped with an ice shutoff arm,
	obstructed.	make sure that the arm moves freely. If your icemaker
		is equipped with the electronic ice shutoff sensor,
		make sure that there is a clear path between the two
		sensors.
	Reverse osmosis water filtration	Reverse osmosis filtration systems can reduce the
	system is connected to your cold	water pressure below the minimum amount and result
	water supply.	in icemaker issues. (Refer to the Water Pressure
		section.)
Not dispensing water.	New installation or water line recently	Dispense 2.5 gallons of water (flush for approximately
	connected.	5 minutes) to remove trapped air and contaminates
		from the system. Do not dispense the entire 2.5
		gallon amount continuously. Depress and release the
		dispenser pad for cycles of 30 seconds ON and 60
		seconds OFF.
	The dispenser panel is locked.	Press and hold the Lock button for three seconds to
		unlock the control panel and dispenser.
	The dispenser is not set for water	The dispenser can be set for ice or water. Make
	dispensing.	certain that the control panel is set for the proper
		operation. Press the Ice/Water Select button on the
		control panel.
	Refrigerator or freezer doors are not	Water will not dispense if any of the refrigerator
	closed properly.	doors are left open.
	Water filter has been recently	After the water filter is replaced, dispense 2.5 gallons
	removed or replaced.	of water (flush for approximately 5 minutes) to remove
		trapped air and contaminates from the system. Do not
		dispense the entire 2.5 gallon amount continuously.
		Depress and release the dispenser pad for cycles of
		30 seconds ON and 60 seconds OFF.
	Tubing connecting refrigerator to	The tubing can kink when the refrigerator is moved
	house supply valve is kinked.	during installation or cleaning resulting in reduced
		water flow. Straighten or repair the water supply line
		and arrange it to prevent future kinks.
	The house water supply is not	Connect refrigerator to the water supply and turn the
	connected, the valve is not turned on	water shutoff valve fully open.
	fully, or the valve is clogged.	If the problem persists, it may be necessary to contact
		a plumber.

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