Troubleshooting

When you think the projector may be out of order, please first check the following matters before requesting repair.

Symptom

 

Please check this

Reference page

 

 

 

 

Power does not come on

•

Is the power cable connected?

E-21

 

 

 

 

Projection lamp does not

•

Is the lamp burned out?

E-43

light

•

Is the lamp unit cover installed?

E-44

 

• Is the internal temperature high? If so, the lamp will not light to protect

E-41

 

 

 

 

the projector from damage.

E-43

 

• Is the lamp usage time in excess of 2000 hours?

 

 

 

 

 

 

There is no image

•

Has the connected input been selected?

E-23

 

•

Is the cable of the connected equipment properly connected?

E-16, 20

 

• Have "Brightness" and "Contrast" of the "Image adjustment" menu

E-37

 

 

 

 

been set all the way to the minus side?

E-18

 

• Have you checked the functions of the personal computer?

 

 

 

 

 

 

Image is distorted

•

Is the projector set up properly?

E-14

 

•

Has keystone correction been applied?

E-39

 

 

 

 

Image is blurred

•

Has the focus been adjusted?

E-22

 

•

Is the projection distance within the range that can be properly

E-15

 

 

focused?

 

 

• Has keystone correction been applied?

E-39

 

E-8

 

• Is the lens cap attached?

 

 

 

 

 

 

The image flickers

•

Please adjust "Phase" of the "Sync adjustment" menu.

E-38

 

 

 

 

T h e i m a g e i s o u t o f

•

Are the settings of the "Sync adjustment" menu suitable?

E-38

adjustment

 

 

 

 

 

 

 

The color is not right

•

Please adjust "Phase" of the "Sync adjustment" menu.

E-38

 

 

 

 

There is no sound

•

Is the volume adjustment set to the minimum?

E-28

 

 

 

 

There is a snap sound

•

This sound is associated with the minute expansion or shrinkage of

-

from the cabinet

 

the cabinet due to a change of the temperature. It has no effect on

 

 

 

performance or anything else.

 

 

 

 

 

The remote control will

•

Is the battery exhausted? Or is it weak?

E-4, 13

not work

•

Is the remote control IR sensor exposed to illumination or other light?

E-13

 

• Is the remote control IR sensor blocked?

E-13

 

 

 

• Is an inverter device located close by?

E-13

 

 

 

 

 

 

At the time of personal

•

Please adjust using the "Sync adjustment" menu.

E-38

computer input selection,

 

 

 

the position of the video

 

 

 

is shifted, or the display

 

 

 

is compressed

 

 

 

 

 

 

 

The TEMP LED lights

•

Follow the instructions on the "Fault Protection" measures page.

E-41

 

 

 

 

The LAMP/COVER LED

•

Is the lamp unit cover disengaged?

E-44

lights in red

•

Is the lamp usage time in excess of 2000 hours?

E-43

 

 

 

 

The LAMP/COVER LED

•

There is a problem inside the projector. Please contact the customer

-

lights in orange

 

support center.

 

 

 

 

 

E-47