24 | English
Troubleshooting Guide
What might seem to be a malfunction in your unit
may just be the result of slight misoperation or
miswiring. Before calling service, first check the
following table for possible problems.
? No sound can be heard, or the volume is low.
✔ Mute is turned on.
☞ Turn off Mute.
? The sound/picture skips on a DVD/VCD/CD.
✔ The disc is scratched or dirty.
☞ Clean the disc, referring to the section on
"Disc cleaning" (see page 8).
? A VCD cannot be played using menus.
✔ The VCD disc being played is not compatible with
P.B.C.
☞ Menu playback is available only with VCD discs
recorded with P.B.C.
? The subtitle is not displayed.
✔ The DVD disc being played does not contain the
recording of subtitles.
☞ The subtitle cannot be displayed when the
DVD disc being played does not contain the
recording of subtitles.
? The voice (or subtitle) language cannot be
changed.
✔ The DVD disc being played does not contain the
recording of more than one audio (or subtitle)
language.
☞ The voice (or subtitle) language cannot be
changed when the DVD disc being played
does not contain the recording of more than
one voice (or subtitle) language.
? The specified disc does not play, but another one
plays instead.
✔ The specified disc is quite dirty.
☞ Clean the disc.
✔ The disc is upside- down.
☞ Load the disc with the labeled side up.
✔ The disc is severely scratched.
☞ Try another disc instead.
? Cannot perform operations for MP3 Folder List,
MP3 Play Mode, Program Play or Random Play
during MP3 playback.
✔ 'FOLDER LIST' is set to "NO MENU" on the Setup
menu.
☞ Set 'FOLDER LIST' to "WITH MENU" (see
page21).

The messages shown below display your

systems condition.

"THERMAL PROTECTION PLEASE SHUT OFF POWER"
: The protective circuit in the unit activates when the
temperature inside the DVD player exceeds 60°C (140°F),
stopping all operation.
➪ Cool down the unit by opening the windows or
turning on the air conditioner. As the temperature
falls below 60°C (140°F), the disc will start playing
again.
To eject the disc in this situation, turn the power off
and then turn it back on.
"NO DISC"
: No disc is inserted in the unit.
"WRONG REGION"
: A DVD with the wrong region code was inserted into
the unit.
"DISC ERROR"
: A disc that cannot be played in the unit was inserted.
"INVALID ENTRY"
: The disc inserted contains damaged or non-standard
data.
"PASSWORD INCORRECT"
: The password entered does not match the one
registered.
"NEW PASSWORD NOT CONFIRMED"
: Appears if the second new password entered does not
match the first one when changing the password.
➪ When you enter the new password, you are required
to enter the same password twice for confirmation
purposes.