Troubleshooting

Sound

I can’t hear sound from one or more of the speakers, or the sound is abnormally low

Check that:

•All of the speaker wires are connected tightly, not short circuited. See Chapter One of the Connections and Setup Guide.

•All of the speakers have been activated in the Setup Speakers menu. See Chapter Two of the Connections and Setup Guide.

•The individual speaker levels are set properly. See Chapter Two of the Connections and Setup Guide.

•The CD2/TAPE2 MONITOR input has not been selected. (If it has, the CD2/TAPE2 MONITOR monitor indicator on the receiver’s front panel will be lit). See “What’s on the Front Panel of Your Kenwood Audio - Video Receiver?” on page 2 of this manual.

•The correct speakers have been activated. See “Turning the Speakers On” on page 9 of this manual.

•The correct listen mode has been selected. See “What are Listen Modes?” on page 18 of this manual.

I can’t hear sound from my surround or center speakers Check that:

•The proper surround play mode (Dolby Pro Logic, Dolby Pro Logic II, DSP, MPEG, DTS NEO:6, DTS, DTS-ES or Dolby Digital) has been selected. See “What are Listen Modes?” on page 18 of this manual.

•All of the speaker wires are connected tightly. See Chapter One of the Connections and Setup Guide.

I can hear sound only from the center speaker when Dolby Pro Logic is selected

Check that the program (e.g., TV show, radio station, VCR tape) is in stereo. Programs in mono play only through the center speaker when the receiver is in the Dolby Pro Logic listen mode.

ADTS-ES encoded source is played but it is not decoded in DTS-ES.

• DTS-ES decoding in playback is not available if THX is set to THX Surround EX On, THX Surround EX Auto or THX is On. Set THX to Off. See “To set the THX Mode” on page 24 of this manual.

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