KiSS Instant Repair Service
If the DVD player is STILL UNDER WARRANTY, KiSS Technology A/S will pay freight costs back and forth to the customer. Please follow the instructions given by the HelpDesk. Always remember to write the RMA number (provided by the HelpDesk) on the freight bill. If the DVD player is NOT UNDER WARRANTY, all costs must be held by the customer.
There are three ways to get an RMA number. “An RMA number is a reference number generated in every single case for administrative purposes.”
1.By fax or
2.Personal contact: Phone KiSS’s Help Desk at +45 70 26 82 70 and request an RMA number.
3.From the dealer: take the product to the dealer, where it was purchased.
Important: Never send the product to be repaired without obtaining an RMA no. first. Otherwise it will be rejected. The product must always be packed properly, otherwise the product warranty will be discontinued. (Packaging can be purchased from KiSS Technology at the market price.)
Retrieval and delivery to the end user.
The product can be picked up from and delivered directly to the end user. To do so, the end user must follow the HelpDesk’s instructions at the time of the RMA enquiry. If these instructions are not followed, the end user will be charged an extra cost that must be paid on delivery.
Warranty certificate
KiSS Technology A/S provides a
If any problems arise, information on our authorised service centres is available at the following address, or from the dealer that sold the product.
KiSS Technology A/S, Slotsmarken 10, DK 2970 Hørsholm, Denmark
Hotline (user support) +45 45 17 00 07, HelpDesk (repair support) +45 70 26 82 70
Terms of Warranty
1.The warranty is only valid on presentation of a correctly completed warranty certificate and sales ticket, and if the serial number on the product is fully legible.
2.The obligations of KiSS Technology are limited either to repair or replacement of defective components. The repair or replacement of defective components is based on an assessment by KiSS Technology.
Exchange is only possible if the repair cannot be performed.
3.Warranty repairs must be performed by an authorised KiSS Technology dealer, or an authorised service centre. No remunerationisprovidedforrepairsperformedbyunauthorisedworkshops.Anyrepairsordamagetotheproductcaused by unauthorised intervention are not covered by this warranty.
4.This product will not be viewed as defective, neither in materials nor in manufacture, if adaptation to national, local,
5.Thiswarrantydoesnotcoverthesetypesofadaptations,andnoremunerationwillbeofferedforthesetypesofadaptations or for any consequential damages. The warranty does not cover the following:
a)Periodic inspection, maintenance and repair or replacement of parts resulting from normal wear.
b)Costs connected to transport, disassembly or installation of the product.
c)Misuse, including use for other purposes than the intended, or faulty installation.
d)Damage caused by lightning, water, fire, natural catastrophes, war, insurrection, incorrect line voltage, insufficient ventilation or other causes beyond the control of KiSS Technology.
6. This warranty applies to every legal owner of the product during the warranty period.
Information we must receive before repairing the product:
Model name: KiSS DVD Player
Serial no.:
RMA no.:
Copy of the invoice or sales ticket
The dealer’s name, address and phone no.
Personal information: Name, address, post code/city, phone no. and
Your signature
Dealer’s stamp and signature
Date
20
