Cycle too long
■Did you choose the Sanitary cycle?
The heater will be activated to provide maximum cleaning performance. Additional time will be added to the regular cycle to heat the water. This additional time will depend on the load size and the hot water inlet temperature.
■Is “SUD” shown in the display?
Excessive sudsing has been detected and a suds routine has been started to destroy excessive suds. This routine will add time to the original cycle.
■Did the load cause imbalance?
When too much imbalance occurs, an imbalance routine will start to redistribute the load. This routine will add time to your original cycle.
Door locked at end of wash cycle
■Did all of the water drain out of the washer during the spin?
Select DRAIN/SPIN to remove any water remaining in the washer. The washer door will unlock at the end of the drain.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you only use factory specified parts. These parts will fit right and work right, because they are made with the same precision used to build every new KITCHENAID® appliance. To locate factory specified replacement parts in your area, call our Customer Interaction Center telephone number or your nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer Interaction Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances
■Installation information
■Accessory and repair parts sales
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.)
■Referrals to local dealers, repair parts distributors, and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide
To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
533 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
In Canada
Call the KitchenAid Canada Customer Interaction Center toll free:
Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
■Features and specifications on our full line of appliances
■Referrals to local dealers
For service in Canada
Call
For further assistance
If you need further assistance, you can write to KitchenAid Canada with any questions or concerns at:
Customer Interaction Center
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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