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TROUBLESHOOTINGTry the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■Has a household fuse blown or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
■Is the range properly connected to the gas supply?
Contact a trained repair specialist or see Installation
Instructions.
Surface burners will not operate
■Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
■Is the control knob set correctly?
Push in knob before turning to a setting.
■Are the burner ports clogged?
See “Sealed Surface Burners” section.
Surface burner flames are uneven, yellow and/or noisy
■Are the burner ports clogged?
See “Sealed Surface Burners” section.
■On models with caps, are the burner caps positioned
properly?
See “Sealed Surface Burners” section.
■Is propane gas being used?
The range may have been converted improperly. Contact a
trained repair specialist.
Surface burner makes popping noises
■Is the burner wet?
Let it dry.
Burner sparks but does not light
■Is there continuous sparking, but the burner does not
light?
Discontinue use of the surface burner and contact a service
technician.
Excessive heat around cookware on cooktop
■Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ½" (1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
■Is the proper cookware being used?
See “Cookware” section.
■Is the control knob set to the proper heat level?
See “Cooktop Controls” section.
■Is the range level?
Level the range. See the Installation Instructions.
Oven will not operate
■Is the electronic oven control set correctly?
See “Glass Touch-Activated Electronic Oven Control”
section.
■Has a delay start been set?
See “Timed/Delay Cooking” section.
■On some models, is the Control Lock set?
See “Control Lock” section.
■On some models, is the Sabbath Mode set?
See “Sabbath Mode” in the “Options” section.
Oven temperature too high or too low
■Does the oven temperature calibration need adjustment?
See “Oven Temperature Control” section.
Display shows messages
■Is the display showing “12:00”?
There has been a power failure. Clear the display. See
“Display” in the “Glass Touch-Activated Oven Control”
section. On some models, reset the clock, if needed. See
“Clock” in the “Glass Touch-Activated Oven Control” section.
■Is the display showing a letter followed by a number?
Press OFF to clear the display. See “Display” in the “Glass
Touch-Activated Oven Control” section. If a letter followed by
a number reappears, call for service. See “Assistance or
Service” section.
On some models, convection fan does not operate
■Does display show the fan turning, but the fan does not
operate?
There will be a brief delay of the fan operation after the start
of a convection function.
■Is the convection broil function being used?
The fan will cycle on and off throughout convection broil
operation.
■Is the oven door open?
Opening the oven door during a convection function will stop
the fan.
Self-Cleaning Cycle will not operate
■Is the oven door open?
Close the oven door all the way.
■Has the function been entered?
See “Self-Cleaning Cycle” section.
■On some models, has a delay start Self-Clean cycle been
set?
See “Self-Cleaning Cycle” section.
■Has a delay start been set?
See “Timed/Delay Cooking” section.