Troubleshooting guide
If the hob is not working properly, work through this guide before contacting our Customer Care Centre.
The burner does not ignite, or the flame is unsteady? Check that:
1.the gas, or electricity supply has not been interrupted and that the control knob is turned fully on.
2.the gas supply has not run out.
3.the openings on the burner have become blocked.
4.the end of the electronic igniter is clean.
5.all the parts on the burner are properly positioned.
The flame doesn’t stay on? Check that:
1.the button was pushed in properly when turning on the burner for the time required to activate the safety thermocouple.
2.the burner's openings are not blocked near, or around the thermocouple.
3.the end part of the thermocouple is clean.
The pans are not stable? Check that:
1.the bottom of the pan is perfectly flat.
2.the pan is centred on the burner.
3.the pan supports are correctly positioned with all the rubber feet in place.
After Sales Service
Before contacting our Customer Care Centre please check to see if the problem can be fixed by refering to the troubleshooting guide.
1.If the fault persists contact us on 00800-3810-
4026. We will ask you for some information, it will help us, help you if you have the following information ready to give us:
•a short description of the falut
•the serial number and model number of the appliance
•the service number ( the number after the word service on the rating plate on the bottom of the hob. The service number can also be found in the warranty booklet.
•your name, full address including postcode and telephone number.
Note: If there is a problem with your hob, failure to contact us could seriously compromise the safety and quality of this appliance.
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