Troubleshooting: Before Contacting Service Personnel
Before contacting Samsung
If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer.
No sound or picture | ◆ | Check that the mains lead has been connected to a wall socket. |
| ◆ Check that you have pressed the “ I ” button (On/Off) and the | |
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| POWER ( ) button. |
| ◆ Check the picture contrast and brightness settings. | |
| ◆ | Check the volume. |
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Normal picture but no sound | ◆ | Check the volume. |
| ◆ | Check whether the volume MUTE ( ) button on the remote control |
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| has been pressed. |
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No picture or black and white picture | ◆ | Adjust the color settings. |
| ◆ Check that the broadcast system selected is correct. | |
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Sound and picture interference | ◆ | Try to identify the electrical appliance that is affecting the television, |
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| then move it further away. |
| ◆ Plug your television into a different mains socket. | |
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Blurred or snowy picture, | ◆ | Check the direction, location and connections of your aerial. |
distorted sound |
| This interference often occurs due to the use of an indoor aerial. |
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Remote control malfunctions | ◆ | Replace the remote control batteries. |
| ◆ Clean the upper edge of the remote control (transmission window). | |
| ◆ Check the battery terminals. | |
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