KitchenAid W10136912C manual Troubleshooting, Ice Maker Operation

TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Ice Maker Operation Ice Production

Your ice maker will not operate

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

■Is the power cord plugged in? Plug into a grounded 3 prong outlet.

■Is the control set to ON? Be sure that the control is set to ON.

■Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

■Is the temperature cooler than normal? Ambient temperature must be above 45°F (7°C). Otherwise, bin thermostat may sense cold ambient temperature and shut off even though the bin is not full of ice. The ice maker may not restart once it does shut off.

■Does the green light come on when the Clean button is pushed? The ice maker is receiving power but may need cleaning. See “Cleaning.”

■Does the ice maker have a drain pump? If there was a large amount of water added to the ice maker, wait a few minutes for the drain pump to clear. If there is still water in the bin, check to see whether the drain hose is kinked.

Ice maker seems noisy

■Is water being circulated through the ice maker? This is normal operation. Water is added once per ice-making cycle.

■Is the water in the reservoir overflowing? This is normal. This overflow helps to purge minerals that were removed from the water during the ice making process.

■Is there a “whooshing” sound? Check the following things:

■Make sure that the water supply is hooked up and turned on.

■Make sure that the drain cap is tight and the water drain pan pump is securely attached to the water pan.

■Is there ice between the evaporator plate and the cutting grid? Check that the ice maker is level. See “Leveling.” If the ice maker is level, and the problem persists, run a cleaning cycle. See “Cleaning.”

Ice maker runs but produces no ice

■Is the control set to ON? Be sure that the control is set to ON.

■Is the water supply connected? Make sure the water supply is properly connected and turned on.

■Is the drain cap securely in place? If the drain cap is loose, water will empty from the water pan, and you will have either thin ice or no ice. Tighten the drain cap.

■Is there debris in the drain tube? Clean the drain tube.

■Is there a kink in the drain line? Be sure that there are no kinks in the line.

■Is the service light flashing on and off continually? Call for service.

Ice maker runs but produces very little ice

■Is the room temperature hotter than normal? Room temperatures of more than 90°F (32°C) will normally reduce ice production.

WARNING

Electrical Shock Hazard

Disconnect power before servicing.

Replace all parts and panels before operating.

Failure to do so can result in death or electrical shock.

■Is the condenser dirty? Dirt or lint may be blocking the airflow through the condenser. See “Condenser” in the “Cleaning” section.

■Is there scale buildup in the ice maker? If there is white scale buildup in the ice maker’s water or freezing system, you should clean the ice maker. See “Interior Components” in the “Cleaning” section.

■Is the drain cap securely in place? If the drain cap is loose, water will empty from the water pan, and you will have either thin ice or no ice. Tighten the drain cap if it is loose.

Grid is not cutting ice sheets

■Is the cutter grid securely in place? Check the cutter grid harness plug to make sure the connection is intact. See “Interior Components” section of “Cleaning” for instructions on cutter grid removal.

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