Ice Production

WARNING

Electrical Shock Hazard

Disconnect power before servicing.

Replace all parts and panels before operating.

Failure to do so can result in death or electrical shock.

PROBLEM

RECOMMENDED SOLUTIONS

Ice Maker Runs But Produces No Ice

Check that the control is turned on.

Check that the water supply is properly connected and turned on.

If the drain cap is loose, water will empty from the water pan, and you will have either thin ice or no ice. Tighten the drain cap.

Clean the drain tube.

Check that there are no kinks in the drain line.

 

Ice Maker Runs But

Is the accelerated ice production feature turned on? This feature increases the ice production rate

 

Produces Very Little Ice

to provide you with more ice in the same amount of time. See “Using the Controls.”

 

 

Room temperatures of more than 90ºF (32ºC) will normally reduce ice production.

 

 

Dirt or lint may be blocking the airflow through the condenser. See “Condenser” in the “Cleaning”

 

 

section.

 

 

If there is white scale buildup in the ice maker’s water or freezing system, you should clean the ice

 

 

maker. See “Interior Components” in the “Cleaning” section.

 

 

If the drain cap is loose, water will empty from the water pan, and you will have either thin ice or no

 

 

ice. Tighten the drain cap.

 

 

Ensure that the cutter grid is securely in place and that its harness plug is connected. See “Interior

 

 

Components” section of “Cleaning” for instructions on cutter grid removal.

 

 

Check that water filter is properly installed.

 

 

 

 

 

Ice Quality

 

 

 

 

PROBLEM

RECOMMENDED SOLUTIONS

Off Taste, Odor or Gray Color in the Ice

Is there unusually high mineral content in the water supply? The water may need to be treated.

Is there mineral scale buildup? Clean your ice maker. See “Ice Maker System” in the “Cleaning” section.

Do not store any foods in the ice bin.

Check that all packaging materials were removed at the time of installation.

Thin, Soft or Clumps of Ice Is there unusually high mineral content in the water supply? The water may need to be treated.

Is there mineral scale buildup? Clean your ice maker. See “Ice Maker System” in the “Cleaning” section.

Are there clumps of ice in the bin? If ice is not used regularly, it will melt and form clumps. Break the clumps with the ice scoop provided.

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KitchenAid W10520792B manual Ice Production, Ice Quality, Ice Maker Runs But Produces No Ice
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