KitchenAid W10537977A Water and ice, Dispenser will not, Operate properly, Ice dispenser jams

TROUBLESHOOTING

PROBLEM	POSSIBLE CAUSES	SOLUTIONS
The water and ice	The refrigerator is not connected to a	Connect the refrigerator to the water supply and turn the
dispenser will not	water supply or the water supply	water shutoff valve fully open.
operate properly	shutoff valve is not turned on.
	There is a kink in the water source line	A kink in the water line can reduce water flow from the water
		dispenser and result in hollow or irregular shaped ice.
		Straighten the water source line.
	The refrigerator has just been	Flush and fill the water system. See “Water and Ice
	installed.	Dispensers.”
	The water pressure to the house is not	The water pressure to the house determines the flow from
	at or above 35 psi (241 kPa).	the dispenser. See “Water Supply Requirements.”
	A reverse osmosis water filtration	A reverse osmosis water filtration system can decrease water
	system is connected to your cold	pressure. See “Water Supply Requirements.”
	water supply.
	The water filter may be clogged.	Remove the water filter and operate dispenser. If water flow
		increases, your filter is clogged and needs to be replaced.
		See “Water Filtration System.”
	The water filter is installed incorrectly	Remove the water filter and reinstall. See “Water Filtration
		System.”
	The refrigerator door or freezer drawer	Close the door or drawer firmly. If it does not close
	is not closed completely.	completely, see “The doors will not close completely.”
	The refrigerator doors were recently	Make sure the water dispenser wire/tube assembly has been
	removed.	properly reconnected at the top of the refrigerator door.
		See “Refrigerator Doors and Drawer.”
	Ice is clogged in the ice storage bin or	Remove the ice clogging the storage bin and delivery chute,
	ice is blocking the ice delivery chute.	using a plastic utensil if necessary. Clean the ice delivery
		chute and the bottom of the ice storage bin using a warm,
		damp cloth, then dry both thoroughly. To avoid clogging and
		to maintain a fresh supply of ice, empty the storage bin and
		clean both the storage bin and delivery chute every 2 weeks.
The ice dispenser jams	Crushed ice is blocking the ice	Switch from crushed ice to cubed ice to clear the ice
while dispensing crushed	delivery chute.	dispenser. Then switch back to crushed ice.
ice
Water is leaking or dripping	The glass was not held under the	Hold the glass under the dispenser 2 to 3 seconds after
from the dispenser system	dispenser long enough.	releasing the dispenser lever.
NOTE: A few drops of water
after dispensing is normal.
Water continues to drip	The refrigerator has just been	Flushing the water system removes the air from the lines
from the dispenser beyond	installed.	which causes the water dispenser to drip. Flush the water
the first few drops.		system. See “Water and Ice Dispensers.”
	The water filter was recently installed	Flushing the water system removes the air from the lines
	or replaced.	which causes the water dispenser to drip. Flush the water
		system. See “Water and Ice Dispensers.”
Water is leaking from the	The water line connections were not	See “Connecting the Water.”
back of the refrigerator	fully tightened.
	Recently removed the doors and did	See “Refrigerator Doors and Drawer.”
	not fully tighten water line connection

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