
TROUBLESHOOTING
PROBLEM | POSSIBLE CAUSES | SOLUTIONS |
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The water and ice | The refrigerator is not connected to a | Connect the refrigerator to the water supply and turn the |
dispenser will not | water supply or the water supply | water shutoff valve fully open. |
operate properly | shutoff valve is not turned on. |
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| There is a kink in the water source line | A kink in the water line can reduce water flow from the water |
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| dispenser and result in hollow or irregular shaped ice. |
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| Straighten the water source line. |
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| The refrigerator has just been | Flush and fill the water system. See “Water and Ice |
| installed. | Dispensers.” |
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| The water pressure to the house is not | The water pressure to the house determines the flow from |
| at or above 35 psi (241 kPa). | the dispenser. See “Water Supply Requirements.” |
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| A reverse osmosis water filtration | A reverse osmosis water filtration system can decrease water |
| system is connected to your cold | pressure. See “Water Supply Requirements.” |
| water supply. |
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| The water filter may be clogged. | Remove the water filter and operate dispenser. If water flow |
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| increases, your filter is clogged and needs to be replaced. |
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| See “Water Filtration System.” |
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| The water filter is installed incorrectly | Remove the water filter and reinstall. See “Water Filtration |
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| System.” |
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| The refrigerator door or freezer drawer | Close the door or drawer firmly. If it does not close |
| is not closed completely. | completely, see “The doors will not close completely.” |
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| The refrigerator doors were recently | Make sure the water dispenser wire/tube assembly has been |
| removed. | properly reconnected at the top of the refrigerator door. |
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| See “Refrigerator Doors and Drawer.” |
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| Ice is clogged in the ice storage bin or | Remove the ice clogging the storage bin and delivery chute, |
| ice is blocking the ice delivery chute. | using a plastic utensil if necessary. Clean the ice delivery |
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| chute and the bottom of the ice storage bin using a warm, |
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| damp cloth, then dry both thoroughly. To avoid clogging and |
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| to maintain a fresh supply of ice, empty the storage bin and |
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| clean both the storage bin and delivery chute every 2 weeks. |
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The ice dispenser jams | Crushed ice is blocking the ice | Switch from crushed ice to cubed ice to clear the ice |
while dispensing crushed | delivery chute. | dispenser. Then switch back to crushed ice. |
ice |
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Water is leaking or dripping | The glass was not held under the | Hold the glass under the dispenser 2 to 3 seconds after |
from the dispenser system | dispenser long enough. | releasing the dispenser lever. |
NOTE: A few drops of water |
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after dispensing is normal. |
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Water continues to drip | The refrigerator has just been | Flushing the water system removes the air from the lines |
from the dispenser beyond | installed. | which causes the water dispenser to drip. Flush the water |
the first few drops. |
| system. See “Water and Ice Dispensers.” |
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| The water filter was recently installed | Flushing the water system removes the air from the lines |
| or replaced. | which causes the water dispenser to drip. Flush the water |
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| system. See “Water and Ice Dispensers.” |
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Water is leaking from the | The water line connections were not | See “Connecting the Water.” |
back of the refrigerator | fully tightened. |
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| Recently removed the doors and did | See “Refrigerator Doors and Drawer.” |
| not fully tighten water line connection |
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