TROUBLESHOOTING

PROBLEM

POSSIBLE CAUSES

SOLUTIONS

 

 

 

The motor seems to run

High efficiency compressor and fans

Larger, more efficient refrigerators run longer at lower, more

too much

 

energy efficient speeds.

 

 

 

 

The room or outdoor temperature is

It is normal for the refrigerator to work longer under these

 

hot.

conditions. For optimum performance, place the refrigerator

 

 

in an indoor, temperature controlled environment. See

 

 

“Location Requirements.”

 

 

 

 

A large amount of warm food has

Warm food will cause the refrigerator to run longer until the

 

been recently added.

air cools to the desired temperature.

 

 

 

 

The door(s) are opened too frequently

Warm air entering the refrigerator causes it to run more.

 

or for too long.

Open the door less often.

 

 

 

 

The refrigerator door or freezer drawer

Make sure the refrigerator is level. See “Door Closing and

 

is ajar.

Door Alignment.” Keep food and containers from blocking

 

 

the door.

 

 

 

The refrigerator control is set too cold. Adjust the refrigerator control to a less cold setting until the

 

 

refrigerator temperature is as desired.

 

 

 

 

The door or drawer gasket is dirty,

Clean or change the gasket. Leaks in the door seal will cause

 

worn, or cracked.

the refrigerator to run longer in order to maintain desired

 

 

temperatures.

 

 

 

The lights do not work

Your refrigerator is equipped with LED

If there is power to the refrigerator and the lights do not

 

lighting which does not need to be

illuminate when a door or drawer is opened, call for service

 

replaced.

or assistance.

 

 

 

 

The dispenser light is set to OFF

On some models, the dispenser light will operate only when

 

 

a dispenser paddle is pressed. If you want the dispenser light

 

 

to stay on continuously, see “Water and Ice Dispensers.”

 

 

 

 

Doors have been open longer than

Close the doors and drawer to reset, and open to resume

 

10 minutes

lighted task.

 

 

 

Pantry Temperature

The refrigerator is in Cooling Off mode

Exit Cooling Off mode. See “Using the Control(s).”

Control not lit/

 

 

The refrigerator controls’ initialization

Unplug the refrigerator, wait 5 seconds. Plug in the

unresponsive

process did not complete

refrigerator, and wait 30 seconds before opening any of the

 

 

successfully.

refrigerator doors or touching the control panel.

 

 

 

Noise

To listen to normal refrigerator sounds, go to the Product Help/FAQ section of the brand website and search for “normal sounds.”

PROBLEM

POSSIBLE CAUSES

SOLUTIONS

 

 

 

The refrigerator seems

The compressor in your new refrigerator regulates

 

noisy

temperature more efficiently while using less energy, and

 

Below are listed some normal

operates quietly. Due to this reduction in operating noise you

 

may notice unfamiliar noises that are normal.

 

sounds with explanations.

 

 

 

 

 

 

Sound of the compressor

High-efficiency compressor and fans

Larger, more efficient refrigerators run

running longer than expected

 

longer at lower, more energy efficient

 

 

speeds.

 

 

 

Pulsating/Whirring

Fans/compressor adjusting to optimize performance during

This is normal.

 

normal compressor operation

 

 

 

 

Popping

Contraction/expansion of inside walls, especially during

This is normal.

 

initial cool-down

 

 

 

 

Hissing/Dripping

Flow of refrigerant, or flow of oil in the compressor

This is normal.

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KitchenAid W10537977A manual Noise