TROUBLESHOOTING

 

 

 

PROBLEM

POSSIBLE CAUSES

SOLUTIONS

 

 

 

 

The ice cubes are hollow or The water shutoff valve is not fully

Turn the water shutoff valve fully open.

small

open.

 

 

NOTE: This is an indication

 

 

 

There is a kink in the water source line.

A kink in the line can reduce water flow. Straighten the water

of low water pressure.

 

source line.

 

 

 

 

 

 

 

A water filter is installed on the

Remove filter and operate ice maker. If ice quality improves,

 

refrigerator.

then the filter may be clogged or incorrectly installed.

 

 

Replace filter or reinstall it correctly.

 

 

 

 

 

A reverse osmosis water filtration

This can decrease water pressure. See “Water Supply

 

system is connected to your cold

Requirements.”

 

water supply.

 

 

 

 

 

 

 

Questions remain regarding water

Call a licensed, qualified plumber.

 

pressure.

 

 

 

 

 

 

Off-taste, odor or gray

Newly installed refrigerator requires

Flush the water system. See “Water and Ice Dispensers” for

color in the ice or water

flush of water system.

water system flushing instructions.

 

 

 

 

 

Recently installed or replaced

Discard the ice and wash the ice storage bin. Flush the water

 

plumbing connections. New plumbing

system with 3 gal. (12 L) of water. Allow 24 hours for the ice

 

connections can cause discolored or

maker to make new ice, and discard the first 3 batches of ice

 

off-flavored ice and water.

produced.

 

 

 

 

 

Using a water supply connection type

It is recommended to use copper tubing or Whirlpool supply

 

other than recommended.

line, Part Number 8212547RP. See “Connect to Water Line.”

 

 

 

 

 

The ice has been stored too long.

Discard ice. Wash ice storage bin. Allow 24 hours for ice

 

 

maker to make new ice.

 

 

 

 

 

The water has been stored too long.

Dispense at least 1 qt (1 L) of water per week to maintain a

 

 

fresh supply.

 

 

 

 

 

Odor from stored food has transferred

Use airtight, moisture proof packaging to store food.

 

to the ice.

 

 

 

 

 

 

 

There are minerals (such as sulfur) in

A water filter may need to be installed to remove the

 

the water.

minerals.

 

 

 

 

 

There is a water filter installed on the

Gray or dark discoloration in ice may indicate that the water

 

refrigerator.

filtration system needs additional flushing. Flush the water

 

 

system after installing and before using a new water filter.

 

 

See “Water and Ice Dispensers” for water filter flushing

 

 

instructions.

 

 

 

 

 

The water filter needs to be replaced.

Replace the disposable water filter at least every 6 months or

 

 

when indicated. See “Water Filtration System.”

35

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Image 35
KitchenAid W10537977A manual Small, Off-taste, odor or gray, Color in the ice or water