Appendix C Printer 7 error, maintenance, and caution codes
| Error Codes | |
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Code | Explanation | Action Needed |
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A0 | No used toner collecting bottle. | Seat the toner bottle properly; install one if |
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| necessary. |
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A1 | No EP unit. | Seat the EP unit properly; install a new one if |
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| necessary*; or call service. See page |
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A2 | No fuser. | Seat the fuser correctly; install a new one if |
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| necessary*; or call service. See page |
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A3 | Unacceptable paper at the sorter interface. | Use paper specified for this printer. See page |
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E0 | Unacceptable paper at the sorter. | Use paper specified for this printer. See page |
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E1 | The front cover is open. | Close the front cover. See page |
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E2 | Cabinet door cover open | Close the cabinet door. See page |
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E3 | The sorter bin cover is open. | Close the sorter bin cover. |
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E4 | The sorter interface cover is open. | Close the sorter interface cover. |
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E5 | The sorter bins are full of print paper. | Empty all the sorter bins. |
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E6 | Fuser web is empty. | Install a new fuser unit* or call service. |
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E8 | The sorter has been improperly installed in | Correctly set the sorter to the printer. |
| the printer. |
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E9 | Manual paper inserted. | Remove the paper causing the jam. |
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J1 | A paper jam has occurred between the | Clear the jam. Open the front cover and cabinet |
| cassette and the synchronizing roller. | door and clear jam in stack. See page |
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J2 | A paper jam has occurred at the EP unit. | Clear the jam. Open the front cover and clear the |
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| jam at the EP unit. See page |
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J3 | A paper jam has occurred between the | Clear the jam. Open the front cover and clear the |
| synchronizing roller and the fusing unit. | jam. See page |
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J4 | A paper jam has occurred at the sorter. | Clear the jam. Open sorter cover and clear the |
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| jam. See page |
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J6 | A paper jam has occurred at the sorter | Clear the jam. Open the sorter cover and sorter |
| interface. | interface cover and clear the jam. See page |
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20 | The | Turn the printer off and then on again. If the |
| malfunctioned. | problem persists, call for service. |
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*These maintenance procedures are to be performed by Kodak authorized and fully trained persons only. These errors (for the EP unit and fuser unit) normally appear every 150,000 prints. At this time, an Image Quality Kit needs to be installed. This kit includes: a new EP unit, a fuser unit, a transfer/separator corona, and feed rollers. Customers with a Shared Maintenance Agreement will install the Image Quality Kit. Other customers should call Service immediately.
