If the Printer Does Not Operate Correctly
You may be able to identify or correct problems yourself. Follow the instructions for the problem you have. Make a test print to see if the problem is resolved. Use the following list to correct the problem. If the problem persists, service is required. See “Getting Additional Help”.
The following is a list of common problems. Click the appropriate link for the possible cause and solution for the problem.
“Printer does Not Turn On”
“Printing Takes Much Longer than Usual”
“Nothing Happens when a Job is Sent”
“White or Colored Lines and Scratches”
“White or Multicolored Spots”
“Smudges, Smears, and Fingerprints”
“Paper does not Feed”
“Printer does not Respond when you Press Buttons”
“Invalid Ribbon Type”
CONTENTS SEARCH HELP
Introduction
Setting up the Printer
Operating the Printer
Troubleshooting
Site Specifications
Accessories and
Supplies
