Kodak 990, 9500 Europe, Africa, Middle East, New Equipment Warranty, Warranty repair, Limitations

New Equipment Warranty Europe, Africa, Middle East

Providing Revenue for the Equipment was realized in the country of final placement, Kodak will warrant the equipment in terms of manufacturing defects and fitness for use within advertised performance and functionality parameters for a minimum period of Three months, providing the equipment is installed within 1 year of purchase and has not benefited from any previous warranties. The warranty is extended to any person(s) owning the equipment within the three month period.

Warranty repair

Should the need arise to call Kodak Service during the warranty period, Kodak will provide support via their Local Customer Equipment Service Division, either remotely, on-site, or a combination of both, as deemed appropriate by Kodak Technical Personnel. Repair of the system will be to correct manufacturing defects and to maintain performance of the equipment in line with advertised specification and functionality.

Days and hours of coverage

Warranty support is available Monday to Friday 8.30 a.m. to 5.00 p.m., excluding local holidays. Support may be available outside of these hours at local discretion and at local overtime billing rates.

How to obtain service

Contact your local Kodak representative to obtain the telephone number which may be used to contact your local Customer Equipment Services Division.

Customer/end user responsibilities

1.Have a minimum of two trained personnel nominated as the primary point of contact for Kodak Support.

2.Provide initial problem-solving assistance to users and assist Kodak Support in initial problem quantification and analysis.

3.Perform all customer maintenance and error recovery procedures.

4.As problems are identified that require on-site visits, to ensure the equipment is readily available to the support personnel.

5.Equipment movement and relocation will be chargeable at the current local per-call rate.

Limitations

Standard warranty coverage is available within Europe, Africa, and Middle Eastern Region PROVIDING sale revenue is realized within the country of final placement. Equipment placed outside of the country where sale revenue was realized will be offered standard warranty coverage providing the final placement is within one of the following countries: Austria, Belgium, Denmark, Finland, Germany, Greece, Holland, Hungary, Ireland, Italy, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom. Equipment purchased outside of the above countries and placed in any country other than the one where the original purchase was made will be offered support and the current local rate (available from the local Kodak organization), providing support resource for the product exists.

This warranty does not cover circumstances beyond the control of Kodak, including but not limited to; problems associated with the failure to comply with Kodak Site Specifications; problems arising from the use of non-Kodak attachments or accessories; relocation or resultant service; unauthorized modifications or service; misuse; abuse; failure to follow Kodak’s operating and use instructions; or any components deemed by Kodak to be consumable items (glass, lamps, etc.).

Kodak makes no other warranties, express, implied, or of merchantability or fitness for a particular purpose for this