Service Agreement Terms

Europe, Africa, Middle East

Service agreement availability

Standard Service Agreements are available across the European, African and Middle Eastern region where a support resource currently exists or there are plans to establish the appropriate support infrastructure if a mutual agreement is reached between the customer and the local Kodak organization, based upon a business case analysis. Service Agreements may be purchased at any time during the useful life of a product; however, an inspection may be necessary if the sale of the S/A does not occur immediately following warranty or a previous S/A expiration.

Service agreement coverage

During the term of the Service Agreement, Kodak will provide support via their Customer Equipment Service Division, either remotely, on-site or a combination of both, as deemed appropriate by Kodak Technical personnel. Repair of the system will be to maintain performance of the equipment in line with advertised specification and functionality.

Days and hours of coverage

Service Agreement support is available Monday to Friday 8.30 a.m. to 5.00 p.m., excluding local holidays. Support may be available outside of these hours at local discretion and at a premium to the standard contract.

Limitations

This Service Agreement does not cover circumstances beyond the control of Kodak, including but not limited to; problems associated with the failure to comply with Kodak Site Specifications; problems arising from the use of non- Kodak attachments or accessories; relocation or resultant service; unauthorized modifications or service; misuse; abuse; failure to follow Kodak’s operating and use instructions; or any components deemed by Kodak to be consumable items (glass, lamps, etc.).

The services outlined in this document are Kodak’s only obligation under the terms of any agreement. Kodak will not be responsible for any consequential or incidental loss or damage resulting from the sale, use, or improper function of this equipment, regardless of the cause. Such damages may include but are not limited to, loss of revenue, loss of use of equipment, cost of any substitute equipment, facilities, services, or claims by your customers for such damages.

Response times

Kodak’s objective is to provide on-site service within the following timeframes: Specific country detail will be supplied locally and may vary from the guidelines presented below.

Distance From

Within

Outside

Support Resource

Contract Hours

Contract Hours

0-50 Km

4 hours

Best Effort

50-100 Km

8 hours

Best Effort

Over 100 Km

16 hours

Best Effort

Enhanced hours of coverage, guaranteed response times, and improved response times may be available within individual countries or specific geographic locations at the discretion of local Service management.

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Kodak 990, 9500 manual Response times, Distance From Within Outside Support Resource Contract Hours
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9500, 990 specifications

The Kodak 9500 is a sophisticated imaging device designed to revolutionize the way professionals engage with photography and imaging technologies. This innovative product combines cutting-edge technology with user-friendly features to enhance the overall shooting experience, making it a top choice among photographers and videographers alike.

One of the standout features of the Kodak 9500 is its high-resolution sensor, which captures images in stunning detail. With a resolution of up to 50 megapixels, this camera allows photographers to produce exceptionally sharp and vibrant photos, making it an ideal choice for commercial photography, fine art, and even landscape photography. The larger pixel size ensures better performance in low-light conditions, allowing for clearer images without the noise that often plagues other cameras.

The Kodak 9500 also boasts an advanced autofocus system. This system employs phase detection technology, ensuring that subjects are locked in focus quickly and accurately, even in dynamic environments. Whether capturing fast-moving wildlife or bustling street scenes, users can rely on the camera's autofocus capabilities to deliver crisp, clear results every time.

Another key feature of the Kodak 9500 is its versatility in terms of shooting modes. The camera offers a wide range of options, including manual, aperture priority, and shutter priority modes. Additionally, the inclusion of various scene modes enables users to achieve optimal results regardless of their level of expertise. This makes the Kodak 9500 accessible to both beginners and seasoned photographers.

In terms of connectivity, the Kodak 9500 incorporates built-in Wi-Fi and Bluetooth technology, allowing for easy sharing of images and videos. Photographers can transfer their work directly to smartphones or tablets and share them on social media platforms without the need for additional software or wires. This seamless connectivity enhances the workflow for professionals who need to present their work quickly.

The build quality of the Kodak 9500 is another aspect worth mentioning. Constructed with a durable magnesium alloy body, the camera is designed to withstand the rigors of professional use. It is also weather-sealed, making it resistant to moisture and dust, allowing photographers to work confidently in various environmental conditions.

In summary, the Kodak 9500 stands out in the crowded camera market with its high-resolution capabilities, advanced autofocus system, versatile shooting modes, and robust connectivity options. Its durable construction makes it a reliable tool for professionals seeking to capture their vision with precision and clarity. Whether you are a seasoned pro or a passionate enthusiast, the Kodak 9500 is an exceptional choice that elevates the art of photography.
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