Kodak 9500, 990 Customer responsibilities, Renewal, Cancellation, Billing of terms and payment

Customer responsibilities

1.Have a minimum of Two trained personnel nominated as the primary point of contact for Kodak Support.

2.Provide initial problem solving assistance to users and assist Kodak Support in initial problem quantification and analysis.

3.Perform all customer maintenance and error recovery procedures.

4.As problems are identified that require on-site visits, to ensure the equipment is readily available to the support personnel.

5.Equipment movement and relocation will be chargeable at the current local per-call rate.

Failure to meet these responsibilities and any resultant service calls may be charged at the prevailing local per-call rate.

Renewal

Generally these will be available annually, providing Service Agreement support continues to be available.

Cancellation

Terms will be country specific.

Billing of terms and payment

Terms will be country specific.

This document is prepared for guidance only and is general in nature. Country specific arrangements for support including, but not limited to Service Agreement cost, Warranty duration, per-call cost, availability of support and hours of coverage must be confirmed with the local Customer Equipment Service Division.