Oricom BT9500 user manual Troubleshooting

Appendix 37

Troubleshooting

Problem	Possible cause(s)		Solution(s)
No dial tone on the	1. The base unit is not properly connected.		1. Check CONNECTION to power and telephone line.
cordless handset.	2. Too far from the base unit.		2. Move handset CLOSER to base unit.
	3.	Battery charge is low.	3.	CHARGE battery.
	4.	Incorrect battery polarity.	4.	RE-INSERT batteries and check + and .
	5.	Re-register handset.	5.	Handset not registered.
Antenna symbol is	1. The handset is not registered. If the handset is		1.	REGISTER the handset.
flashing.		unregistered, it displays UNREGISTERED.	2. Move CLOSER to the base unit.
	2. The handset is out of range.		3. Check power CONNECTION to the base.
	3. The product is not properly connected.
No tone when the	1.	The handset is not placed properly on the charger.	1.	Lift handset off the charger carefully and REPOSITION correctly.
cordless handset is	2.	Charging contacts are dirty.	2.	CLEAN charging contacts with a clean and dry cloth.
placed on the charger.	3. No power connection to base unit.		3. Check power CONNECTION to the base.
	4. The handset’s power is turned off.		4.	CHECK batteries.
Handset charged for	1.	Handset batteries are defective.	1. REPLACE with new AAA rechargeable Ni-MH batteries.
24 hours but Battery	2.	Handset is not placed properly on the charger.	2.	CHECK to make sure the battery icon is scrolling.
icon remains empty.	3.	Battery installed incorrectly.	3.	RE-INSERT batteries and check + and .
	4. The product is not properly connected.		4.Check power CONNECTION to the base.
No symbol on the	1.	Batteries are empty.	1.	CHARGE batteries.
display.	2. The product is not properly connected.		2.	Make sure your product is properly PLUGGED-IN.
Can’t transfer a call.	1.	Handset is busy.	1.	Check ALL handsets and END all calls.
	2.	Handset is out of range.	2. Move handset CLOSER to base unit.
	3. Wrong handset number.		3. Check HANDSET NUMBER.